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J
JCPenney
Asset Protection Associate
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Job Description
Asset Protection Associate JCPenney - 3.6 Anchorage, AK Job Details Part-time | Full-time $19 - $23 an hour 16 hours ago Qualifications Sales Customer service Asset Protection Filing Retail security monitoring Full Job Description Manages External Apprehensions ‐ Observes customers' and contractors' (CCTV and on floor) activities to detect theft, fraud, or suspicious activity; collects investigative intelligence related to ORC activity and fraud ‐ Reports infractions of company policy to AP and/or store leadership ‐ Conducts interviews in accordance with local laws and Company policy with customers and contractors suspected of theft ‐ Reports suspected fraud (i.e. credit / check and refund fraud) to AP leadership or Market Investigations as needed ‐ Creates and manages records using approved Company methods for reports of apprehension, witness statements, retention of evidence, and disposition of recovered merchandise
- Shrinkage and Safety ‐ Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates ‐ Provides support by walking the store to identify potential hazards that could result in customer or associate injury ‐ Takes initiative to correct minor hazards on floor while reporting larger concerns or consistent issues to leadership ‐ Conducts incident investigations and completes associated reports • Internal Investigations ‐ Provides support by taking direction from AP leadership to collect evidence regarding internal investigations ‐ Acts as an interview witness as needed ‐ Takes direction from AP leadership to monitor associate activity as needed • Court Hearings ‐ Attends hearings as required and updates appropriate files with court‐related outcomes; maintains relationship with local law enforcement • Performance Standards ‐ Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, productivity, and attendance