MSP Operations Manager | SCIS Headquarters Irving, TX | SCIS Air Security Corp.

About Us:

SCIS provides innovative Managed Mobility, UVC Sanitization, and Catering Security solutions within the aviation industry.

Position:

MSP Operations Manager The MSP Operations Manager is responsible for leading the daily operations of the Mobility department, which operates as a Managed Services Provider (MSP) delivering mobile device lifecycle services for enterprise customers. This role directly supervises a team of technicians and is responsible for maintaining productivity, quality, service level agreements (SLAs), and operational efficiency within a warehouse and logistics-driven environment.

To apply please visit:

http://www.scisairsecurity.com/careers (HDQ) Pay| Benefits & Perks $68,000 to $81,400 annually Comprehensive and Affordable Benefits Package (Medical, Dental and Vision Plans) Wellness Discounts and Long-Term Disability Insurance Company paid: Life, AD&D, and Short-Term Disability Insurance 401k Retirement plan with Company match Company provided Employee Assistance Program for you and your household

Paid-time Off General Duties/Key Responsibilities:

Oversee and coordinate daily operations, including device provisioning, deployments, repairs, RMAs, inventory management, shipping, receiving, and asset decommissioning. Manage, coach, and develop a team of technicians, promoting a positive, inclusive, and engaging work environment that supports employee morale and performance. Oversee workforce management, including employee scheduling, attendance, timekeeping, overtime, time-off requests, and productivity monitoring. Oversee repair and RMA processes, including diagnostics, vendor coordination, warranty claims, and turnaround-time performance, ensuring work is completed accurately and within established service level agreements (SLAs). Maintain accurate records and asset tracking throughout the device lifecycle in inventory management and Mobile Device Management (MDM) systems. Oversee inbound and outbound logistics, including shipping, receiving, and carrier coordination. Conduct employee onboarding, training, and cross-training activities. Support the development and refinement of device provisioning processes and MDM configurations in accordance with customer requirements. Ensure compliance with all relevant company policies and procedures. Perform other duties as required. Required Skills/Abilities High school diploma/GED required Bachelor's degree in business administration, operational management, information technology, or a related field is preferred. Minimum 3 years of experience in device deployment, logistics, asset management, repair operations, or a related technical environment. Strong leadership skills with experience in team management and staff development. Experience with shipping and receiving processes. Strong organizational and time management skills with ability to prioritize multiple projects and deadlines simultaneously. Excellent verbal and written communication skills. Proficiency with Microsoft Office, especially Excel. Strong knowledge of iOS and Android operating systems. Working knowledge of MDM systems and related processes. Pass a 10 year history with most recent 5 years verified. Clear FBI Watch list comparisons Read, write and speak English Physical Demands and Work Environment The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Prolonged periods of sitting at a desk and working on a computer Must be able to lift 15 pounds at times Must be able to access and navigate each department at the organization's facilities SCIS is committed to equal opportunity. We affirm every human being's inherent dignity and worth, and embrace cultural diversity from all persons inclusive of age, race, ethnicity, sex, gender, sexual orientation, physical or mental ability, perspective, or social identity. We celebrate diversity as essential to the unity and strength of our company. There is more work to be done and we are passionate about creating an inclusive workplace in which we can all thrive both individually and collectively.

Job Type:

Full-time Pay:

$68,000.00 - $81,400.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Vision insurance

Work Location:

In person