Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
TS
Titan Security Group
Lead Security Officer / Concierge
Career Insights for Security Supervisor
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Illinois data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Security Supervisor manages overall security operations within a business. Reviews and organizes staffing levels of Security Officers to maintain full coverage of posts. Trains new officers and works with officers to develop safety plans for buildings the monitor, including lock down plans. May monitor electronic surveillance equipment.
$55,288 / year median in Illinois
+4% projected growth
Job Description
Titan Security is built on serving our clients and building careers - just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! We are seeking a high-caliber, guest-focused Lead Security Officer / Concierge to serve as the vital link between property management and our on-site resident service team at a premier luxury high-rise residential complex on Chicago's lakefront. Leading by example, this position is responsible for supervising daily door staff operations, managing resident and guest services, ensuring property safety, and delivering five-star customer service across a modern multi-tower residential community . Key Responsibilities Service Leadership & Staff Development Supervise the day-to-day operations of the concierge, door staff, and customer service desks while working an assigned post . Participate in hiring, onboarding, site-specific training, coaching, and ongoing performance management of the resident service team . Build, improve, and maintain strong, collaborative relationships with property management, residents, and site personnel . Foster a positive and respectful work culture while delivering continuous, skills-enhancing training on customer service standards and emergency response . Residential Security & Access Control Manage front desk access control systems, visitor/guest registration, vendor sign-ins, and delivery notifications. Monitor property CCTV feeds, keycard access systems, and amenity spaces—including fitness centers, outdoor pools, and private club retreats. Enforce building rules, safety policies, and post orders while ensuring resident privacy and high-end community standards. Conduct routine foot patrols of interior corridors, amenity spaces, parking areas, and exterior grounds under all weather conditions . Operations, Administration & Incident Response Reconcile and review daily shift logs, visitor records, patrol information, and incident reports prior to submitting them to leadership . Assist in updating and maintaining site operational procedures and emergency post orders for immediate reference . Handle escalated security issues, emergency calls, and resident concerns with professionalism and sound judgment . Notify, assist, and direct external emergency personnel or property engineers during life-safety incidents .