POSITION TITLE:

Institution Security Officer (ISO)

II AGENCY

University of Massachusetts Dartmouth SALARY:

Grade 11 GENERAL

STATEMENT OF DUTIES AND RESPONSIBILITIES

The Institutional Security Officer (ISO) position at UMass Dartmouth is an important role in ensuring campus safety. ISOs are trained to use portable radios to communicate with other ISOs, police officers, and dispatchers to ensure a quick and appropriate response to any situation. They participate in a variety of assignments, including community policing foot patrols, parking enforcement, evening escorts, bicycle patrol, residence hall patrol, library patrol, building security and access, responding to fire egress door alarms, panic alarms, smoke alarms, and working various special events. ISOs patrol assigned areas, make periodic rounds and security checks of academic/residential buildings and grounds, conduct surveillance of assigned areas, and prepare a variety of information-gathering reports. They provide direction and general information to the public and perform related work as required. The purpose of this position is to be the extra ears and eyes for the police and to supplement the police services with a uniformed and problem-solving presence to protect and safeguard the buildings and grounds of a state facility and the lives of its residents, staff, and the public. The ISO position can be the first step toward becoming a university police officer.

SUPERVISION RECEIVED

Receives direct supervision from the shift supervisor who provides instruction, assigns work and reviews performance through observation and reports for conformance to all applicable laws, and department rules and regulations.

DIRECT REPORTING STAFF

None

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES

Patrolling an assigned area on foot or in a car, making periodic rounds and security checks of academic/residential buildings and grounds, conducting surveillance of assigned areas, determining the extent of violations, notifying officers and shift supervisor, and taking whatever action is necessary in accordance with authorized procedures.\nHandling or controlling emergencies by administering first aid, summoning assistance, assisting with directing traffic as needed, and participating in searches.\nPreparing basic reports in the records management system for minor disturbances, found property, vandalism, and towing of vehicles.\nInvestigating fire egress door alarm activations and replacing expired fire extinguishers to safeguard the facility's property and the lives of its occupants.\nResponding to inquiries on such matters as travel routes, parking, etc., and providing information concerning pertinent rules and regulations to students, faculty, staff, visitors, or other agencies and the general public.\nScreening persons for identification, purpose of visit, or required authorization, participating in searches for missing persons or property, operating two-way radios and/or base station address systems, locking or unlocking doors, gates, etc., directing or controlling traffic, raising or lowering flags, assessing road conditions to determine the need for emergency snow removal or sanding.\nInvestigating parking complaints such as fire lane violations, handicap parking, etc., and determining whether a violation of laws, rules, or regulations has occurred, and taking appropriate action such as reporting findings to the officers and supervisor on duty and issuing warnings, parking tickets. The ISO is responsible for documenting reports for towing.\nProviding additional security for arrestees, victims, or witnesses, assisting with crowd control at public gatherings or demonstrations, and assisting in the evacuation of students, faculty, and staff in drills or emergency situations.\nAppearing personally as a witness to assist in court proceedings.\nProviding safety escorts for students and other safety escort services as needed.\nLearning basic dispatcher job responsibilities and may assist as needed during emergencies.\nProviding access to academic buildings and residence halls for students, faculty, staff, and contractors.\nEnforcing parking violations and utilizing assigned ticketing machines.\nProviding security at assigned fixed strategic posts.\nProviding proactive community policing patrols on campus for visible and approachable problem-solving.

MINIMUM ENTRANCE REQUIREMENTS

Must have a high school diploma or GED equivalent.

LICENSE AND/OR CERTIFICATION REQUIREMENTS

Possess a valid driver's license.\nPossess a Class A license to carry a firearm at the time of appointment and throughout employment.

ENVIRONMENTAL DEMANDS

Ability to work at any hour and in all weather conditions or hazardous environments.

MENTAL REQUIREMENTS

Proficiency in all phases of duties performed. Must demonstrate logical, effective problem-solving ability. Must be able to provide credible testimony in a court of law.

PHYSICAL REQUIREMENT

TOOLS AND EQUIPMENT USED

Must be proficient in the operation and safety procedures of all equipment utilized by the University Police Department necessary to perform assigned tasks. Requires sufficient hand, eye, arm coordination and strength to physically restrain an adult and to operate a firearm.

REMARKS:

Good physical condition and vision, ability to hear and speak and full use of arms and legs. The employee may occasionally be required to physically subdue combative subjects and must maintain a level of physical ability accordingly. Must be able to demonstrate fitness for duty as determined by physiological tests. Incumbent must successfully complete an in-house 6-week field training program. Incumbent must be a US Citizen; satisfy all statutory requirements including but not limited to passing a physical fitness test, drug test, medical examination including a psychological component; background test/screening and must not have been convicted of a felony.

DEPARTMENT

University Police Department

NO. OF POSITIONS

INTERNAL/EXTERNAL POSTING:

Yes

STATE FUNDED

No SALARY:

$46,963.54 - $63,852.10

HOURS:

Variable hours (including nights and weekends)

GRADE:

UNION:

AFT Maintainers UMass Dartmouth offers exciting benefits such as: 75% Employer-Paid Health Insurance\nFlexible Spending Accounts\nLife Insurance\nLong Term Disability\nState Pension Retirement Plan\nOptional Retirement Savings Plans\nTuition Credit (Employee, Spouse, & Dependents)\nTwelve (12) paid holidays\nPaid personal, vacation, and sick time\nAnd More! Benefits for AFT Maintainers Union- AFT Maintainers Applicants must be authorized for employment in the U.S. on a full-time basis. Employment-based visa sponsorship is not available. To apply please submit a letter of interest, a current resume and the contact information for three professional references. The deadline for internal AFT Maintainer applicants is August 10, 2026. 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Institution Security Officer II