WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

Essential Job Functions:

Responsible for the safety and well-being of guests and fellow employees. All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around ("head on a swivel"); look for opportunities to greet guests and others; please remember that when you are on the floor, you are "on stage". Team members will participate in all mandatory meetings and pre-shift BUZZ sessions. Gives directions and provides escort to customers in need. Provides assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings. Makes chip fills, jackpot verifications. Regularly provides escorts of money and persons in money-handling positions. Provides first aid, including CPR when necessary. Patrols all sections of property to identify safety hazards and breaks in security. Interviews, investigates and documents all applicable incidents in accordance with company policy. Makes lost and found detailed descriptions of people and incidents. Enforces all company policies and procedures. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. EMT must be present for each gaming session. Must be currently certified/licensed as an EMT by the State of Oklahoma. Primary first responder to all medical emergencies for guest and employee injuries and illnesses. Provides emergency medical/multi-media first aid and determines requirements for emergency treatment off-property. Must present a well-groomed, professional appearance. Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures. Must be able to work a varied schedule including holidays, nights and weekends as needed. Must be able to work a reasonable amount of overtime when required. Perform other duties as assigned.

HOW YOU WILL CREATE THE EXTRAORDINARY

Physical, Mental & Environmental Demands:

Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees or cold as low as 10 degrees. Must be able to physically restrain adults who weight more than 200 pounds. Must be able to respond calmly in crisis and stressful situations. Must be able to work independently. Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as up and down stairs. Must be able to lift and carry up to 60 pounds. Must be able to push or pull up to 150 pounds. Must be able to make rational decisions when handling guest and employee issues. Must be able to see and remember the specific details of incidents and persons. Must be able to give court testimony when necessary and write detailed reports. Responds to visual and aural cues. Must be able to read, write, speak, and understand English. Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.

WHAT YOU WILL NEED

High school diploma or equivalent and two years experience in a position with direct guest contact required. Must be able to prepare effective written reports. Prefer individual with two years police, military police, or casino security experience. Must possess excellent customer and employee relations skills. Must be able to obtain Alcohol Awareness, First Aid and CPR certifications. Must be able to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Current certified/license as an EMT by the State of Oklahoma. Must have valid Oklahoma Driver's License with no DUI's or Suspensions within the last three years. Harrah's reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Preference is given to qualified Iowa tribal members and members of other federally recognized tribes.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.