The Lead Armed Officer - Protective Services serve as the first-line supervisors within the Protective Services Department (PSD). PSL's are the initial level of the PSD Chain of Command and are responsible for ensuring that Protective Services Officers (PSOs) perform their duties effectively, professionally, and in compliance with CRMC policies and procedures. PSL's regularly interact with administrative personnel, patients, visitors, staff, and external agencies in a professional manner. In addition to supervisory responsibilities, PSL's perform all duties required of a Protective Services Armed Officer (PSO), including but not limited to:

• Protecting CRMC premises, satellite locations, personnel, patients, visitors, and assets through proactive patrols and monitoring activities.
• Monitoring surveillance and security systems to identify and respond to potential threats or suspicious activity.
• Enforcing CRMC policies, safety regulations, and access control procedures.
• Responding promptly and appropriately to emergencies, alarms, disturbances, and requests for assistance.
• Conducting investigations into incidents, suspicious activity, or policy violations and completing detailed incident reports and documentation.
• Maintaining a high level of situational awareness, professionalism, and sound judgment in high-pressure situations.

Education Requirements High School Diploma / GED required with post-secondary education / experience in criminal justice preferred.

Experience Requirements Type of Experience:

CRMC Protective Services Armed Officer or Armed Ambassador - Preferred Additional Experience Requirements Applicants must be at least 21 years of age, possess a Tennessee Armed Security Guard license, and meet one of the following qualifications:

• A minimum of one (1) year of experience as a CRMC Protective Services Armed Officer or Armed Ambassador is

PREFERRED.

In lieu of CRMC Protective Services Armed Officer or Armed Ambassador experience, the following experience may be considered:

• A minimum of Five (5) Years of Leadership experience in:
• Military service
• Law enforcement
• Corrections
• Armed security
• A minimum of Ten (10) years of customer service experience.
• Possess a specialized skill beneficial to CRMC Protective Services department.

Protective Services personnel are frequently required to respond to calls involving disruptive, distressed, or confrontational individuals. These situations may require the use of verbal de-escalation techniques and, when necessary, appropriate physical intervention to ensure the safety of patients, staff, and visitors. Because Protective Services personnel are often the first point of contact for individuals entering CRMC facilities, excellent customer service, communication, and interpersonal skills are essential. Protective Services personnel must be able to remain calm, professional, and compassionate while interacting with individuals who may be experiencing stressful or emotional circumstances. Protective Services personnel may also be assigned additional duties and responsibilities as required by the Protective Services Department or CRMC administration.