Service Advisor - Weekend Shift

Cirrus

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Alcoa, Tennessee

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CONTRACTOR

Updated 09/23/2026

Job Description

Job Summary

OverviewThe Service Advisor is the primary interface between the Customers of the Factory Service Center and the facilities operations. The Service Advisor is responsible for the continued upkeep and accuracy of the facilitys maintenance schedule. The Service Advisor evaluates the demand along with the facilities capacity and coordinates the facilities schedule in order to meet Owner expectations and the facilities operational objectives. The Service Advisor will build work packages, including labor and required parts, based on the type of service performed and serves as the primary contact for communication related to the status scheduled and in process maintenance events.

Responsibilities

Serves as the primary contact for Customers communication with respect to scheduling aircraft into the service center for maintenance, modifications, and service bulletin/letter compliance (Includes airframe, avionics, and engines).

Coordinates with parts department to pre-order known required parts and service bulletin kits as required.

Seeks to obtain warranty and/or customer approvals prior to work being performed.

Escalate conditions or situations that may impact schedule or workflow.

Maintains balance of shop capacity to input demand at the facility and maintenance bay levels.

Pre-arranges outside services with suppliers as required to meet scheduled return to service targets.

Develops and provides cost estimates/invoices to include upselling optional Service Bulletins along with collecting partial and final payments.

Becomes familiar with Cirrus reference system to provide retrievable information regarding labor hours, parts cost, etc., regarding frequently quoted services, bulletins, and modifications.

Keeps current on revisions to inspection requirements, changes in parts prices (particularly service bulletins) warranty status of scheduled aircraft/bulletins, revisions to FARs and other data that could affect price quotes or customer "down time".

Research customers aircraft maintenance history, additional customer requests, service bulletins, air worthiness directives and provides detailed schedule options with lead-times and downtime so the customer can make an informed decision. Includes all CUSTOMER and DEMO aircraft.

Maintains a weekly maintenance schedule (minimum two-week window).

Attends daily /weekly crew chief/supervisory meeting, prepared to discuss pre-arranged services, parts/kit availability and other factors that influence the customers due-out schedule.

Provides resource and scheduling input for special projects such as modifications, engineering issues.

Becomes familiar with maintenance task requirements that could affect a work scope maintenance event or the ability of the service center to work on a scheduled aircraft.

Ensure customer is well informed of the maintenance cost prior to service. Works with customer to obtain work scope approval, deposit and/or payment prior to aircraft departure.

Support coordination and planning of scheduled aircraft maintenance visits.

Maintain knowledge of established maintenance programs, Proposal and Sales processes, Scheduling and Capacity Planning, factors influencing aircraft visit span times and intricacies involving aircraft work packages.

QualificationsRequired:

Bachelors in Aviation Management or Aviation Maintenance Technologies and 2-4 years experience in aviation maintenance OR 6 years combination of experience in scheduling or aircraft maintenance with knowledge of aircraft systems, maintenance practices, inspection programs and Federal Aviation Regulations.

Demonstrated strong Customer service skills

Demonstrated strong written and verbal communication skills

Demonstrated ability to prioritize multiple objectives, meet established deadlines and balance multiple projects and assignments

Strong working knowledge of Microsoft Office Suite products

Preferred:

2-4 years prior planning / scheduling experience working in a variable demand fixed capacity environment

Project Management Professional certification

Airframe & Powerplant license

Our Benefits:

Cirrus provides a range of exciting benefits, including:

Comprehensive Health Coverage:

Medical, vision, dental, with additional dependent coverage options

Employer-Paid Coverages:

Group term life, short- and long-term disability insurance

Flexible Spending Accounts:

FSA and HSA offerings with company contributions to HSA

Well-being:

Calm Health, Employee Assistance Program, and wellness incentives through medical provider

401(k)

Plan:

Dollar-for-dollar match up to 5 after 90 days, with 100 vesting at 1 year of service

PTO:

Various PTO plans starting at 100 hours accrued within the first year

Additional Time off

Benefits:

Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty

Career Development:

Tuition reimbursement program and professional growth opportunities

Exclusive Discounts:

Cirrus Store, partner and marketplace discounts available

Community & Engagement:

Company and employee clubs at various locations

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

Sign On Bonus

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