POSITION SUMMARY

Provides automotive repairs related to removal/replacement/repair and preparation of damaged components and aligns vehicle frames/uni-body components to manufacture specifications, and works within manufacturer and industry established quality and time standards. Complies with manufacturer and dealer safety and environmental programs and practices.

Reports To:

Collision Center Manager/Director

DUTIES AND RESPONSIBILITIES

Achieving High Standards Principal Duties and Responsibilities:

• Works with Collision Center management to develop and achieve challenging individual goals for production and quality work.
• Road tests vehicles to ensure repairs are completed properly.
• Completes repair assignments correctly to pass quality inspections, preparation standards for painting department, and per agreed upon estimate.
• Collects all necessary information before requesting additional parts.
• Protects customer's vehicles at all times and specifically avoids storing parts or equipment in it.
• Takes all reasonable means to protect customer's vehicles while on dealership property to ensure that rain and dust does not enter it.
• Meets or exceeds productivity goals and fix-it-right objectives.

Additional Duties and Responsibilities:

• Notifies manager or shop foreman promptly when undiscovered damage or other delays occur.
• Maintains cleanliness of the customer's vehicle.
• Submits all claims promptly.

Working Effectively With Others Principal Duties and Responsibilities:

• Promotes a productive working relationship with others.
• Actively listens to concerns; takes action to respond to others' needs.
• Speaks clearly, concisely, and effectively.
• Has an approachable style; fosters open communication through active listening.

Additional Duties and Responsibilities:

• Assists estimators and service advisors as necessary to explain repairs to customers or determine estimates.
• Assists other technicians when requested.

Handling Pressure Principal Duties and Responsibilities:

• Successfully performs overlapping tasks or jobs.
• Listens to and supports new ideas and approaches; adapts to change quickly.
• Maintains composure when faced with multiple demands.
• Meets or exceeds flat rate time allowances.
• Effectively handles and implements changes in Collision Center Department.

Additional Duties and Responsibilities:

• Effectively handles and implements changes in the Collision Center.

Responsible for other duties as assigned and/or required by business need. Collision Center Repair Technician, continued

DUTIES AND RESPONSIBILITIES

(continued):

Managing Complexity Principal Duties and Responsibilities:

• Prioritizes work to meet demands and customer needs; plans ahead to complete work in allotted time frames.
• Makes decisions regarding repair options; asks for assistance if necessary.
• Completes repair orders within specified time frame, foresees delays and alerts appropriate personnel promptly.

Additional Duties and Responsibilities:

• Takes necessary steps to minimize time spent waiting for parts, add-on or authorizations, etc.
• Coordinates with body shop parts counterperson to ensure parts are available to complete repair in time allotted.

Understanding and Using Business Knowledge Principal Duties and Responsibilities:

• Performs preventive maintenance, cleaning, and repairs on dealership tools and equipment; ensures facility is clean and organized at all times.
• Performs factory warranty repairs according to established procedures.
• Follows all hazardous waste and OSHA safety regulations and company policies.

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Additional Duties and Responsibilities:

• Stays up-to-date on the latest technical services through training, vendors, etc.

Applying the

Basics Principal Duties and Responsibilities:

• Reviews and evaluates service write-up to determine if additional information is necessary and what type of diagnosis is needed.
• Properly disposes of used parts and returns unused parts to the counterperson.
• Uses manuals including diagrams as necessary to complete repairs.
• Uses Toyota Information System ll (TISll) to properly diagnose and repair vehicles.
• Completes time ticket correctly.
• Returns special tools and reference materials to their designated locations.

Additional Duties and Responsibilities:

• Follows safety rules and regulations.
• Completes warranty repair orders according to policy.

SKILL REQUIREMENTS

Skills required to perform principal/additional duties and responsibilities: Achieving High Standards focuses on ensuring customer satisfaction, getting results, displaying professionalism and maintaining awareness to details. This includes understanding the importance of serving the customer and anticipating their needs, being a "self-starter", consistently achieving or exceeding goals, showing concern for all aspects of the job, monitoring activities over time and following ethical standards set by the company.

Pay:

$50,000.00 - $100,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person