Town & Country Ford Bessemer is looking for an experienced, motivated Service Advisor to join our growing team. We are an established Ford dealership committed to providing an exceptional customer experience while creating a positive, team-oriented environment for our employees. If you have automotive service experience, enjoy working with people, and take pride in helping customers understand and maintain their vehicles, we want to hear from you. What You'll Do Greet customers and provide a professional, welcoming experience Accurately write up customer concerns and repair orders Communicate vehicle inspection results and recommended maintenance or repairs Recommend services based on manufacturer guidelines, vehicle needs, and technician findings Maintain consistent communication with customers throughout the repair process Provide accurate estimates and explain services clearly Review completed repairs with customers and explain work performed Prepare and close customer invoices Maintain accurate records and perform general administrative duties Work closely with technicians, parts personnel, and management to ensure an efficient customer experience Follow dealership and manufacturer policies and procedures Multitask effectively in a fast-paced environment What We're Looking For Strong customer service and communication skills Automotive service knowledge and a genuine interest in the automotive business Ability to build trust and long-term relationships with customers Strong organizational and follow-up skills Ability to work effectively as part of a team Comfortable working in a fast-paced environment Previous dealership service advisor experience is preferred CDK experience or experience with a similar dealership management system is a plus Bilingual skills are a plus, but not required Valid driver's license

Experience Customer Service:

2 years preferred

Automotive:

2 years preferred Dealership Service Advisor experience is a plus What We Offer Competitive compensation based on experience and performance Health insurance options, including dental Paid vacation 401(k) A professional, team-oriented work environment Opportunities for career growth and advancement A strong commitment to work-life balance Closed every Sunday Pre-Employment Requirements Employment is contingent upon successfully completing: Background check Drug screening Motor vehicle records check Town & Country Ford is an Equal Opportunity Employer. E-Verify employer.

Benefits:

401(k) 401(k) matching Employee discount Health insurance Life insurance Referral program Application Question(s): What experience do you have that makes you a strong candidate for our Service Advisor position?

Work Location:

In person