Automotive Service BDC Representative Wondries Toyota - 2.7 Alhambra, CA Job Details Full-time From $17 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Teamwork Client rapport building Customer interaction during outreach Dealership experience Client interaction via phone calls Full Job Description Wondries Toyota is looking for a motivated, friendly, and customer-focused Service BDC Representative to join our team! As a Service BDC Representative, you will be one of the first points of contact for our service customers. You'll help schedule appointments, answer customer questions, follow up on service needs, and ensure every customer receives a professional and welcoming experience. If you have great communication skills, enjoy working with people, and thrive in a fast-paced environment, we want to hear from you! Responsibilities Answer inbound calls, texts, emails, and online service inquiries Schedule and confirm service appointments Make outbound calls to customers regarding recommended or upcoming service Follow up with customers who missed or canceled appointments Assist customers with basic questions regarding their service appointments Maintain accurate customer information and appointment notes in dealership systems Communicate with Service Advisors and other departments to ensure a smooth customer experience Help maximize service appointment opportunities through consistent follow-up Maintain a professional, positive, and customer-first attitude Meet individual and department goals for appointments, calls, and customer follow-up Qualifications Previous automotive BDC, call center, customer service, or dealership experience preferred Excellent phone and communication skills Friendly, professional, and confident when speaking with customers Strong organizational and multitasking skills Comfortable working with computers, CRM systems, email, and texting platforms Ability to work in a fast-paced dealership environment Reliable, punctual, and team-oriented Ability to handle a high volume of inbound and outbound customer communication Must be available to work a flexible schedule, including weekends and holidays as needed What We're Looking For We're looking for someone who understands that great customer service starts before the customer ever arrives at the dealership. The ideal candidate is energetic, dependable, organized, and comfortable building relationships with customers over the phone, text, and email. Automotive experience is a plus, but a strong customer service background and willingness to learn are equally important. Why Join Wondries Toyota? At Wondries Toyota, you'll be part of a busy, team-oriented dealership where customer service and employee growth are important to our success. We're looking for people who want to build their skills, contribute to the team, and grow within the automotive industry. Apply today to join the Wondries Toyota Service team!

Pay:

From $17.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person