Job Overview We are seeking a dynamic and detail-oriented Service Writer to join our Auto Care Center team! In this vital role, you will serve as the primary point of contact for customers, expertly translating vehicle issues into clear, accurate repair estimates and service recommendations. Your energetic approach will ensure a seamless experience for clients, guiding them through the repair process with enthusiasm and professionalism. If you thrive in a fast-paced environment, possess a passion for automotive technology, and excel at customer communication, this is the perfect opportunity to accelerate your career in automotive service! Duties Greet customers warmly and listen attentively to their vehicle concerns to accurately document service needs Prepare detailed repair estimates using estimating software, ensuring transparency and clarity for clients Communicate effectively with technicians regarding vehicle diagnostics, repairs, and recommended services such as oil changes, brake repairs, suspension work, tire services, shocks & struts, transmissions, and collision repairs Upsell additional services and maintenance options by highlighting benefits aligned with customer needs and vehicle safety Manage customer inquiries via phone or in person, providing expert advice on automotive diagnostics and repair procedures Coordinate with mechanics and parts departments to ensure timely completion of repairs while maintaining high customer satisfaction standards Handle cash transactions accurately and maintain detailed records of all service orders and client interactions Qualifications Proven experience in auto service management or as a service technician with strong mechanical knowledge and familiarity with automotive diagnostics Skilled in auto estimating software and computer-aided vehicle damage estimating tools Demonstrated ability to upsell services effectively while maintaining integrity and customer trust Dealership or collision repair experience is highly desirable Knowledge of automotive systems including transmissions, suspension components, tire service, shocks & struts, brake systems, and oil changes Excellent client communication skills with a focus on delivering exceptional customer service Ability to handle cash transactions accurately and manage multiple tasks efficiently Valid driver's license with a clean driving record; driving experience preferred Join our team to be part of an energetic environment where your automotive expertise makes a real difference! We're committed to supporting your growth through ongoing training opportunities while providing a positive workplace culture that values your skills and enthusiasm.

Pay:

$25.00 - $38.00 per hour

Work Location:

In person