We are a multiple awards winning and established independent automotive repair facility in Salinas seeking an experienced Senior Service Advisor to serve as a working lead in our service department. You will write service, communicate with customers, prepare estimates, present technician recommendations, and help coordinate daily workflow while providing direction and support to another service advisor. This is not a desk-only management position and it is not an entry-level customer-service job. We need someone who understands how a professional independent repair shop operates and can improve sales, organization, communication, and customer retention. Green Phoenix Automotive has been in the business for over 30 years.... What You Will Do

• Greet customers and accurately document their concerns.
• Prepare repair orders and estimates.
• Review technician findings and digital vehicle inspections.
• Explain repairs and help customers prioritize work based on safety, reliability, and budget.
• Sell the service and document customer authorization.
• Keep customers informed about progress, costs, and completion times.
• Coordinate workflow between the front counter and technicians.
• Conduct or assist with brief morning production meetings.
• Monitor repair orders, parts status, approvals, and promised completion times.
• Review repair orders for pricing, authorization, notes, and completeness.
• Handle routine customer concerns before involving the owner.
• Follow up with customers and previously declined work.
• Support and team work with other service advisors.
• Provide the owner with accurate daily production and sales information. What We Are Looking For
• Recent automotive service-advisor or service-writer experience.
• Independent repair-shop or dealership experience strongly preferred.
• Good automotive knowledge and estimating ability.
• Great ability to sell recommended service to the customer
• A record of presenting legitimate repair recommendations and obtaining authorization.
• Strong leadership, organization, and follow-through.
• Professional telephone, text, email, and face-to-face communication.
• Experience with shop-management and digital-inspection software.
• Valid driver's license and insurable driving record.
• Dependable, honest, calm, accountable, and team-oriented.
• Bilingual English and Spanish strongly preferred. Compensation and Benefits
• $24 to $30 per hour, depending on experience and qualifications.
• Monthly performance incentive based on shop growth and collected gross profit.
• Expected annual earnings of approximately $55,000 to $85,000 plus, depending on personal and shop's performance and growth.
• Overtime paid when applicable and compensation plan provided in writing.
• Paid sick leave, paid vacation or PTO, retirement plans, paid trainings,, employee repair discounts, and paid job-related training.
• Opportunity to advance into a Site Manager position as the shop grows.

How to Apply Submit your resume and a short response to the questions below. Qualified inquiries will be handled confidentially. 1. How many years have you worked as an automotive service advisor? 2. What types of repair facilities have you worked in? 3. Which shop-management systems have you used? 4. Approximately how many repair orders did you manage each month? 5. What were your typical monthly sales or gross-profit results? 6. Have you supervised, trained, or coached other advisors? 7. Are you fluent in English and Spanish?

Apply at:

GreenPhoenix1@Hotmail.

Com Telephone:

831

• 585•9566 Green Phoenix Automotive is an equal opportunity employer.

Pay:

$55,000.00 - $80,000.00 per year

Benefits:

Employee discount Flexible schedule Paid time off Parental leave Professional development assistance Tuition reimbursement

Experience:

Customer Service and sales : 3 years (Preferred)

Work Location:

In person