Job Summary We are seeking a dynamic and customer-focused Automotive Service Advisor to join our fast-paced automotive service team. In this vital role, you will serve as the primary point of contact between customers and the service department, ensuring a seamless and positive experience for every client. Your expertise in automotive diagnostics, mechanical knowledge, and excellent communication skills will help you accurately assess vehicle needs, recommend necessary repairs, and coordinate efficient service delivery. This position offers an exciting opportunity to combine technical understanding with exceptional customer service, driving customer satisfaction and loyalty. Duties Greet customers warmly and listen carefully to understand their vehicle concerns and service needs Conduct thorough vehicle inspections and utilize estimating software to prepare accurate repair estimates Explain repair procedures, costs, and timelines clearly to customers, ensuring transparency and trust Upsell additional services such as oil changes, tire rotations, brake repairs, or transmission services to maximize customer value Coordinate with technicians to prioritize repairs and ensure timely completion of services Maintain detailed service records using auto service management systems and ensure all work is properly documented Communicate effectively with clients regarding vehicle status updates, additional repairs needed, or changes in scope Handle cash transactions, process payments securely, and manage shop-specific administrative tasks Stay informed about automotive diagnostics techniques, and new technologies in automotive repair Promote a positive customer experience by providing expert advice on vehicle maintenance and repair options Requirements Proven experience as an automotive service advisor or in a similar auto service management role within a dealership or independent shop Strong mechanical knowledge with familiarity in automotive diagnostics, transmissions, suspension systems, brakes, air brakes, shocks & struts, wheel alignments, tire services, diesel engine repair, and oil changes Proficiency with estimating software and computer-aided vehicle damage estimating tools Excellent customer service skills with the ability to communicate complex technical information clearly and professionally Ability to upsell services effectively while maintaining integrity and customer trust Valid driver's license with a clean driving record; driving experience is essential for test drives or vehicle inspections Knowledge of auto estimating processes including service writing for general automotive repairs Experience handling cash transactions accurately and securely Mechanical experience or background as a service technician is highly desirable to better understand technician workflows and vehicle issues Join our team today to be part of a vibrant environment where your automotive expertise meets exceptional customer care!

Pay:

$50,000.00 - $60,000.00 per year

Benefits:

Paid time off Professional development assistance

Experience:

Service Advisor:

2 years (Required)

Work Location:

In person