Overview Join our dynamic Auto Care Center team as a Service Writer, where your enthusiasm for automotive excellence and exceptional customer service will drive success. In this vital role, you will serve as the key communicator between our customers and technicians, ensuring a seamless flow of vehicle repairs and maintenance. Your energetic approach will help customers understand their vehicle needs, provide accurate estimates, and promote additional services that enhance vehicle performance and safety. This position offers an exciting opportunity to be at the heart of automotive service, combining technical knowledge with sales skills to deliver outstanding results. Duties Greet customers warmly, listen attentively to their vehicle concerns, and accurately document service requests Prepare detailed repair orders and estimates using estimating software, ensuring clarity and transparency for customers Communicate effectively with technicians regarding vehicle diagnostics, recommended repairs, and service timelines Upsell additional services such as oil changes, tire rotations, alignments, brake repairs, suspension work, shocks & struts, transmissions, and collision repairs to maximize customer value Manage cash handling transactions securely and accurately while processing payments Maintain ongoing client communication to update on repair progress and clarify any questions or concerns Collaborate with service technicians to ensure timely completion of repairs and high customer satisfaction Requirements Proven experience in automotive service writing or dealership service departments with a strong understanding of auto repair processes Mechanical knowledge of automotive systems including diagnostics, transmissions, oil changes, alignments, suspension components, tire services, shocks & struts, brakes, and collision repair Familiarity with estimating software and computer-aided vehicle damage estimating tools Excellent customer service skills with the ability to communicate technical information clearly and professionally Prior experience in auto service management or as a service technician is highly desirable Ability to handle cash transactions accurately and responsibly Valid driver's license with a clean driving record; driving experience preferred Automotive repair or collision repair experience is a plus for understanding technical aspects of vehicle maintenance Join us to be a vital part of an energetic team dedicated to delivering top-tier automotive care. Your expertise will help keep vehicles safe on the road while providing exceptional customer experiences every day!

Pay:

$1,500.00 - $2,500.00 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance

Work Location:

In person