Our Service Advisor is the connection between our customers and technicians. We need someone who can provide outstanding customer service, keep jobs organized, communicate clearly, and help keep our shop running efficiently.

RESPONSIBILITIES

Greet customers and determine their service needs Answer incoming phone calls and schedule appointments Create and manage repair orders Prepare estimates and obtain customer approvals Communicate repair status and updates to customers Coordinate daily work with RV technicians Order and track parts needed for customer jobs Follow up on estimates, parts, and scheduled repairs Review completed work before customer pickup Explain invoices and completed repairs to customers Collect payments and properly close repair orders Maintain accurate customer and vehicle records Help maintain an organized and professional front office

WHAT WE'RE LOOKING FOR

We are looking for someone who is: Professional and dependable Friendly and confident with customers Comfortable answering phones and working with computers Highly organized and able to manage multiple jobs at once Able to communicate effectively with customers and technicians Detail-oriented and good at following through Comfortable discussing estimates, pricing, and repairs with customers Willing to learn RV systems, towing equipment, and our products Automotive, RV, powersports, marine, dealership, or service-writing experience is a major plus. Knowledge of RV repair, hitches, tow bars, base plates, braking systems, electrical systems, or RV parts is helpful but not required for the right candidate.

Pay:

$25.00 - $32.00 per hour Expected hours: 40.0 per week

Work Location:

In person