Audi and Ultra Luxury is now hiring for a Service Concierge. The Service Concierge is an ambassador of the Audi and Ultra Luxury dealerships and is tasked with delivering a phenomenal welcoming experience and a seamless transfer to the guest's desired final destination. Coordination of fulfilling guest needs and desires is a core function of the job. Founded in 1961, JN Group has been in business for over sixty years and represents eleven world-class automotive brands ranging from daily driving needs to the ultimate in luxury and performance. We are a family-owned, values-based organization, and understand the important role all of our team members play for our customers and the brands we represent. This is a full-time position, Mondays through Fridays, 8:00 a.m. to 5:00 p.m. Pay range is $18.00-$20.00.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following: Serve as the first point of contact for all guests of Audi and create personalized experiences for the guests; Coordinate guests' needs and provides immediate assistance with all requests and inquiries; Warmly transfer guests to the next employee that will be handling the next step of the guest experience and brief the employee on any information covered during the escort; Answer phones in a welcoming manner and assist with needs and inquiries directly, including but are not limited to: scheduling appointments, providing pricing when available, answering warranty inquiries when information is available etc.; Monitor and support AI business tools related to guest communications; Utilize standard office business equipment to perform jobs, including but not limited to faxing, mailing, scanning, and copying; Process credit card payments and utilize the POS (Point of Sale) system to complete purchases; Promote teamwork through daily communications and coordination between departments; Manage the Service Department's loaner fleet; and Assist the Service Manager or his or her designee with other duties as assigned.

OTHER FUNCTIONS

Model superior customer service behavior for all personnel by maintaining positive working relationships throughout the organization; Comply with all federal, state, and company policies, procedures, and regulations; Present recommendations and assist in implementing quality initiatives to the team; Create customer and employee interactions that foster positive outcomes; and Provide support on any other duties as assigned as directed by Senior Management.

Minimum Requirements :

Bachelor's degree from an accredited four-year college or university is strongly preferred, or 4-5 years related experience and/or training in customer service; Must have a valid driver's license and acceptable driver's abstract in accordance with Company policy and/or practice; Ability to execute a standard of excellence and consistency with unparalleled professionalism in guest experience and customer service; Proficient in Microsoft Word, Excel, Outlook, and Google Drive (Google Docs, Google Sheets, Google Forms, etc.; Must be a motivated, enthusiastic individual who has a passion for customer service and customer satisfaction; and Strong interpersonal skills are required.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Customer Service:

1 year (Preferred)

License/Certification:

Driver's License (Required)

Work Location:

In person