Ford Pro Elite Commercial Service Writer Brad Manning Ford is looking for an experienced commercial customer-focused Service Writer to join our Ford Pro Commercial Vehicle Center team. This position is responsible for managing the full experience of our commercial customers, from vehicle check-in through completion and delivery. Our ideal candidate understands the importance of vehicle uptime and can effectively communicate with fleet managers, drivers, technicians, and parts personnel to keep repairs moving efficiently. What You'll Do Serve as the primary point of contact for commercial customers throughout the repair process Write accurate and detailed repair orders based on customer concerns and vehicle inspections Understand and document customer concerns while gathering all necessary information from drivers and fleet managers Communicate repair recommendations, timelines, and updates clearly and professionally Work with fleet management companies to approve and manage repairs. Work within Ford warranty guidelines throughout all warranty repairs. Coordinate with technicians and parts personnel to ensure repairs are completed efficiently Monitor repair orders and proactively address delays, parts issues, or additional repair needs with customers. Review technician recommendations and communicate necessary repairs to customers for authorization Obtain customer approval for additional work when needed Keep fleet customers informed of vehicle status throughout the repair process Prioritize repairs based on customer needs, vehicle usage, and fleet requirements Help coordinate warranty, maintenance, recall, and customer-pay repairs Ensure repair orders are accurate, complete, and properly documented Maintain strong relationships with fleet accounts and work to provide an exceptional customer experience Coordinate vehicle pickup, delivery, and other fleet-service needs when necessary Follow Ford Motor Company and Brad Manning Ford policies and procedures Assist with maintaining an organized and efficient commercial service department What We're Looking For Dealership automotive service writer experience is required. Commercial vehicle experience is a strong plus Strong understanding of automotive repair and maintenance Excellent communication and customer-service skills Ability to communicate effectively with technicians and customers Strong organizational and time-management skills Ability to manage multiple repair orders and priorities at the same time Comfortable working in a fast-paced environment Professional demeanor and positive attitude Ability to use automotive dealership service software and computer systems Ford experience and knowledge of Ford commercial vehicles is a plus! Benefits Fully remodeled Ford Pro Elite Commercial Vehicle Center 25 Bays! Room for more technicians! Huge Growth Opportunity $3,000,000 of fleet-oriented parts onsite Dedicated sales team to help grow the operation 401(k) with matching contributions Paid holidays Low-cost health, dental, vision, and life insurance Flexible scheduling Paid training Employee discounts Family-owned and operated

Pay:

$70,000.00 - $100,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person