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Ogden Lincoln of Westmont
Automotive Service Advisor
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Job Description
Ogden Lincoln of Westmont is currently building a state of the art dealership and expanding our Service and Parts Departments. We are adding technicians and Service Bays and are seeking an experienced Automotive Service Advisor to support daily service drive operations and help deliver a premium customer experience. Ford or Lincoln dealership experience is strongly preferred. Position Overview The Automotive Service Advisor will work closely with the Service Manager and Advisors to ensure smooth operations, high CSI scores, and efficient workflow throughout the service department. Key Responsibilities Assist in managing daily service department operations Support service advisors with repair orders, scheduling, and workflow Ensure exceptional customer service and resolve customer concerns Maintain high CSI and manufacturer standards Coordinate with technicians and parts department for efficiency Assist with training, coaching, and mentoring service staff Ensure compliance with Ford/Lincoln policies and procedures Qualifications Prior experience in a Ford or Lincoln service department preferred Automotive service advisor required Strong leadership and communication skills Customer-focused mindset with problem-solving ability Ability to multitask in a fast-paced dealership environment Familiarity with dealership DMS systems What We Offer Competitive pay based on experience Opportunity for growth within the Ogden Automotive Group Supportive leadership and team-oriented culture Stable, well-established dealership