Job Summary Join our dynamic automotive team as a passionate and energetic Automotive Service Advisor! In this vital role, you will serve as the primary point of contact between customers and our service department, ensuring a seamless, positive experience from vehicle drop-off to pickup. Your enthusiasm for automotive repair and customer service will drive customer satisfaction, foster loyalty, and help grow our dealership's reputation. If you thrive in a fast-paced environment, love working with vehicles and people alike, and possess a knack for sales and diagnostics, this is the perfect opportunity to accelerate your career in auto service management! Duties Greet customers warmly and professionally, listening carefully to their vehicle concerns to accurately document service needs. Explain repair procedures clearly, providing detailed estimates using estimating software and ensuring customers understand their options. Upsell additional services such as oil changes, tire rotations, brake repairs, alignments, suspension work, shocks & struts, air brake systems, and transmission repairs to maximize customer value. Coordinate with technicians and service writers to prioritize repairs, monitor progress, and ensure timely completion of services. Use automotive diagnostics tools and computer-aided vehicle damage estimating systems to identify issues accurately. Maintain detailed records of all work performed, including service write-ups, estimates, and client communications. Handle cash transactions securely while managing customer inquiries about vehicle maintenance schedules and repair status. Foster strong client relationships through excellent communication skills, ensuring repeat business and positive reviews. Experience Proven experience as a Service Advisor or in auto service management within a dealership or automotive repair shop. Hands-on mechanic experience or familiarity with automotive diagnostics enhances your ability to communicate effectively with technicians and customers. Knowledge of estimating software platforms such as AutoEstimating or similar tools is highly desirable. Demonstrated success in upselling services and automobile sales while maintaining integrity and customer trust. Experience working with various vehicle systems including transmissions, suspension components, brakes, tires & wheel alignments, shocks & struts, oil changes, air brake systems, and collision repair processes. Strong understanding of automotive repair procedures combined with mechanical knowledge for accurate diagnosis and service recommendations. Excellent customer service skills paired with effective client communication abilities—listening actively and explaining complex repairs clearly. Valid driver's license with a clean driving record; ability to drive company vehicles when necessary. Join us to be part of an energetic team dedicated to delivering exceptional automotive care! Your expertise will help us keep vehicles running smoothly while creating memorable customer experiences that drive loyalty and growth.

Pay:

$50,000.00 - $80,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Health savings account Retirement plan Vision insurance Application Question(s): One of the core values we hold at Conklin is the ability to "go above and beyond" for the customer. Give an example of a situation that demonstrates this ability for you...and give as much detail as possible. Another of the core values we hold at Conklin is the ability to be a team player. If I were to interview former coworkers and supervisors of yours, what would they tell me about your ability to be a team player? A dependable employee that communicates well with other employees and their supervisor is a top priority for this job. If I were to interview any of your former employers, what would they tell me about your ability to fit this description? You must be highly organized and detailed with excellent communication and interpersonal skills and you must follow through in a prompt and thorough manner with all dutuies. Tell us about the skills and strengths you have that are necessary for this position? Highlight your organizational and communication skills. Convince us that are the right choice for this job.

Work Location:

In person