Auto Service Receptionist /

Service Advisor Job Responsibilities:

Greet customers in a friendly, professional, and welcoming manner Provide excellent customer service and help create a positive experience from the moment customers walk in or call Answer incoming phone calls and assist customers with questions, appointments, and service needs Schedule service appointments and communicate with customers regarding their vehicle Listen carefully to customer concerns and accurately document requested repairs or services Create and update repair orders Communicate between customers, service technicians, and management Provide customers with updates on vehicle repairs and estimated completion times Explain recommended repairs and services in a clear, easy-to-understand manner Review estimates, invoices, and completed work with customers Contact customers for repair authorizations when necessary Process customer payments and complete basic front-desk transactions Maintain organized customer records, service paperwork, and appointment schedules Follow up with customers regarding service and customer satisfaction Keep the front office and customer waiting area clean, organized, and welcoming Assist with other office and customer-service duties as needed

Qualifications & Skills:

Must be personable, outgoing, and comfortable working with people Friendly and professional attitude with strong customer-service skills Ability to make customers feel comfortable and welcome Strong verbal and written communication skills Good listening skills and patience when working with customers Dependable, punctual, and professional Organized and able to handle multiple tasks in a busy automotive shop Comfortable answering phones and communicating with customers throughout the day Basic computer and data-entry skills Ability to work well with technicians, management, and other team members Automotive knowledge is helpful, but a positive attitude and willingness to learn are especially important Previous receptionist, customer service, automotive, or service advisor experience is a plus

Job Requirements:

Exemplary customer service skills are a must 1-2 year of previous Service Advisor experience preferred Automotive knowledge is a plus

Ideal Candidate:

Enjoys talking with and helping people Has an upbeat and approachable personality Builds relationships with customers and helps develop repeat business Remains calm and professional during busy or stressful situations Takes pride in providing great customer service Works well as part of a team Is willing to learn about automotive services and terminology

Benefits:

Competitive wages Training Full Benefits 401k Professional working environment '

Work Remotely No Job Type:

Full-time Pay:

$17.00 - $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Retirement plan Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Service writing: 1 year (Preferred)

Work Location:

In person