Automotive Service Advisor Cherry Capital Auto Clinic - Traverse City, MI Up to $2,500 signing bonus available for highly qualified service technicians. Cherry Capital Auto Clinic is a locally owned and rapidly growing independent automotive repair shop in Traverse City. We are looking for a Service Advisor who is personable, organized, dependable, and great with customers. This is an important front-of-house position. You will be the primary connection between our customers and technicians, helping customers understand their vehicle's needs while keeping the repair process organized and moving efficiently. Responsibilities Greet customers and provide an excellent customer experience Answer phones and schedule appointments Write and manage repair orders Communicate customer concerns clearly to technicians Review technician findings and recommendations Explain repairs, maintenance, and estimates to customers Obtain customer authorization for repairs Provide customers with updates throughout the repair process Coordinate workflow with technicians and management Follow up with customers when needed Maintain accurate customer and vehicle information Help ensure vehicles are completed and delivered on time What We're Looking For Excellent communication and customer service skills Professional and friendly personality Strong organizational and multitasking abilities Comfortable working in a fast-paced automotive environment Basic automotive knowledge Ability to explain automotive repairs clearly without using unnecessary technical language Comfortable using computers and shop management software Dependable and able to work well with technicians and customers Prior automotive service advisor experience is preferred, but we are willing to consider the right candidate with strong customer service and automotive experience Valid driver's license What We Offer Competitive hourly pay based on experience Full-time position Overtime opportunities Medical insurance Paid vacation Consistent year-round work Modern, growing repair facility Locally owned and operated Opportunity to grow with the company Cherry Capital Auto Clinic services domestic, European, diesel, hybrid, and electric vehicles, with a growing focus on Audi, BMW, Mercedes-Benz, Porsche, and other European makes. We believe in treating customers honestly, communicating clearly, and fixing it right the first time. If you're good with people, understand cars, and want to be part of a growing locally owned automotive business, we'd like to hear from you. Apply through Indeed to set up a confidential conversation.

Cherry Capital Auto ClinicTraverse City, Michigan Pay:

$20.00 - $30.00 per hour

Benefits:

Health insurance Health savings account Paid time off

Work Location:

In person