BDC Consultant -

O'Fallon Buick GMC Position:

Business Development Center (BDC)

Consultant Dealership:

O'Fallon Buick GMC Location:

O'Fallon, Missouri Employment Type:

Full-Time/Part-Time Position Summary:

O'Fallon Buick GMC is seeking a motivated, professional, and customer-focused BDC Consultant to join our Business Development Center Team. The BDC Consultant is responsible for responding to internet, phone, and other customer inquiries, developing relationships with prospective customers, scheduling appointments, and helping drive showroom traffic and vehicle sales. The ideal candidate is energetic, organized, comfortable communicating by phone and text, and motivated by achieving goals and delivering an exceptional customer experience.

Key Responsibilities:

Respond promptly to incoming internet leads, phone calls, texts, and other customer inquiries. Contact prospective customers to identify their vehicle needs and purchase timeframe. Schedule and confirm appointments for vehicle sales and test drives. Follow up consistently with customers who have not yet purchased. Maintain accurate customer information and follow-up activities in the dealership CRM. Make outbound calls and send follow-up messages to prospective and previous customers. Build rapport and establish long-term relationships with customers. Work closely with the Sales Department to ensure a smooth transition when customers arrive at the dealership. Meet or exceed established daily, weekly, and monthly performance goals. Provide professional and friendly customer service throughout the buying process.

Qualifications:

Previous automotive, BDC, call-center, customer-service, or sales experience preferred. Excellent verbal and written communication skills. Comfortable making a high volume of outbound calls. Strong listening and relationship-building skills. Professional telephone and texting etiquette. Ability to work independently while being an effective team member. Strong organizational and follow-up skills. Comfortable working with computers, CRM systems, email, and texting platforms. Goal-oriented and motivated by performance. Must maintain a professional appearance and positive attitude.

Compensation:

Compensation may include a base salary or hourly wage plus performance-based bonuses/incentives, depending on dealership compensation structure. High-performing BDC Consultants may have significant earning potential through appointment-setting and sales-related bonuses.

Schedule:

This position may require a flexible schedule, including weekdays, Saturdays, and occasional evenings, based on dealership business needs. Why Join O'Fallon Buick GMC? This position provides an opportunity to work in a professional automotive sales environment while developing valuable skills in customer service, sales, communication, CRM management, and relationship building. A successful BDC Consultant can also have opportunities for advancement within the dealership's sales and management teams.

Pay:

$57,769.06 - $69,571.34 per year

Work Location:

In person