Automotive Service Advisor CarHeroes Ford of Lenoir - Lenoir, NC Full-Time | $70,000-$120,000+ Earning Potential Join the CarHeroes Ford of Lenoir Team CarHeroes Ford of Lenoir is looking for an experienced, motivated Automotive Service Advisor who knows how to take care of customers, sell needed maintenance and repairs, and keep a busy service department moving. We're looking for a high-performing Service Advisor , not simply an order taker. If you are competitive, organized, customer-focused, and know how to turn a thorough vehicle inspection into an exceptional customer experience and properly authorized repair work, we want to talk to you. What You'll Do Greet customers and provide an exceptional service experience from write-up through vehicle delivery. Accurately identify and document each customer's concerns. Perform professional service walk-arounds with customers. Review vehicle history, maintenance needs, recalls, and recommended services. Work closely with technicians to ensure accurate diagnosis and efficient workflow. Present Multi-Point Inspection (MPI) results and technician recommendations to customers. Clearly explain recommended repairs and maintenance in a way customers can understand. Proactively communicate with customers throughout the repair process. Obtain repair authorizations quickly to minimize technician downtime. Build complete repair orders by identifying legitimate maintenance and repair opportunities. Maximize Customer Pay (CP) labor and parts sales while always putting the customer's needs first. Maintain strong Effective Labor Rate (ELR) and gross profit performance. Schedule customers' next service appointments before vehicle delivery. Follow up on declined services and previously recommended repairs. Maintain accurate customer cell phone numbers, email addresses, and vehicle information. Keep customers informed of repair status, pricing, completion times, and changes. Work with warranty, parts, technicians, dispatch, and management to deliver vehicles on time. Maintain high customer satisfaction and Ford performance standards. We're Looking for Someone Who Has automotive Service Advisor experience; franchised dealership experience is strongly preferred . Understands how to sell maintenance and legitimate repair recommendations. Is comfortable discussing repair recommendations and asking customers for authorization. Understands MPI, ELR, hours per RO, Customer Pay sales, gross profit, CSI, and declined-service follow-up . Can handle a high volume of repair orders without sacrificing customer communication. Is comfortable communicating by phone, text, email, and in person. Has strong organizational and time-management skills. Works well with technicians and understands that technician productivity depends on fast, accurate communication. Takes ownership of problems instead of passing them to someone else. Is competitive and motivated by performance-based compensation. Has a valid driver's license and acceptable driving record. Performance Expectations Our Service Advisors are expected to consistently perform in the following areas: Customer Experience Exceptional customer communication Strong CSI/customer satisfaction Accurate repair orders Consistent status updates Professional vehicle delivery Sales & Gross Customer Pay labor sales Customer Pay parts sales Maintenance penetration MPI recommendation presentation Repair recommendation closing percentage Effective Labor Rate Hours per Repair Order Gross profit production Retention Next-service appointment scheduling Declined-service follow-up Customer retention Accurate customer contact information

Compensation Target Earning Potential:

$70,000-$120,000+ annually Compensation includes a guaranteed/base component plus performance-based compensation. Top performers have the opportunity to earn $120,000+ annually. Your income should grow as your production grows. Advisors who generate strong sales and gross profit, maintain excellent CSI, and take great care of our customers will be rewarded accordingly. Why CarHeroes Ford of Lenoir? We are building a performance-driven dealership focused on creating an exceptional experience for both our customers and our employees. We believe great Service Advisors should have: Strong earning potential Plenty of customer opportunities Professional BDC and appointment support Technology that helps maximize customer communication Clear performance expectations Management support Opportunities for advancement A dealership committed to growing its Service Department The Right Candidate You're probably a great fit if you can confidently say: "I can build trust with customers, sell needed repairs and maintenance, communicate effectively, keep technicians productive, maintain strong CSI, and produce gross profit." If you're currently a successful Service Advisor and believe your performance deserves greater opportunity and earning potential, we'd like to meet you. Apply today to join CarHeroes Ford of Lenoir. CarHeroes Ford of Lenoir is an Equal Opportunity Employer. Employment is contingent upon meeting applicable dealership employment requirements.

Pay:

$72,000.00 - $120,000.00 per year

Benefits:

Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Work Location:

In person