Automotive Service Advisor - Busy Franchise Dealership Wilmington, NC A busy, established franchise automotive dealership in Wilmington, NC is seeking an experienced Service Advisor to join our Fixed Operations team. This is an excellent opportunity for an experienced advisor who is comfortable working in a high-volume franchise service department and understands OEM processes, warranty requirements, and customer service expectations. Responsibilities Greet customers and accurately document vehicle concerns. Prepare and manage repair orders from write-up through completion. Review maintenance and repair recommendations with customers. Present estimates and obtain customer authorization. Keep customers updated throughout the repair process. Work closely with technicians, Parts, and Service Management to keep vehicles moving efficiently. Follow OEM warranty and documentation requirements. Review completed repair orders for accuracy before closing. Maintain strong customer satisfaction and follow-up. Meet dealership performance goals for sales, customer service, and productivity. Requirements Previous Service Advisor experience at an OEM/franchise dealership required. Strong understanding of dealership service operations and OEM processes. Excellent customer service and communication skills. Ability to manage a high volume of customers and repair orders. Strong organizational and follow-up skills. Valid driver's license and acceptable driving record required. Professional, dependable, and team-oriented. Compensation & Benefits Competitive compensation based on experience and performance. High-volume service department with strong earning potential. Full-time position. Benefits available to eligible employees. Paid time off. Employee discounts. Advancement opportunities. All applications and inquiries will be kept confidential. Please submit your resume through Indeed and include your compensation requirements and three professional references. Qualified candidates will be contacted confidentially for an interview.

Job Types:

Full-time, Commission Pay:

$50,000.00 - $80,000.00 per year

Work Location:

In person