Automotive Service BDC Representative -

Afternoon/Evening/Rotating Weekends Job Type:

Full-Time Schedule:

Afternoon/Evening rotating weekends

Department:

Service Business Development Center (BDC) We are looking for a motivated, reliable, and customer-focused Automotive Service BDC Representative to join our growing dealership team. The Service BDC Representative is responsible for handling inbound and outbound customer calls , assisting dealership service clients, and scheduling service appointments. The right candidate is friendly, organized, detail-oriented, and understands the importance of delivering an exceptional customer experience on every call. This is a performance-driven position where meeting daily call and appointment-setting goals is an important part of the job. If you enjoy talking with people, helping customers, staying organized, and working toward measurable goals, we want to hear from you! Responsibilities Handle a high volume of inbound and outbound telephone calls with dealership service customers. Schedule service appointments and effectively manage customer appointment requests. Make outbound follow-up calls to existing and prospective service customers. Confirm upcoming service appointments and follow up on missed or canceled appointments. Meet or exceed established daily call quotas and performance goals . Work to maximize appointment opportunities and customer retention. Provide customers with a friendly, professional, and helpful experience. Accurately document customer interactions and appointment information. Maintain organized and detailed customer records within dealership systems. Communicate effectively with Service Advisors, Managers, and other dealership personnel. Follow established BDC processes and procedures. Maintain a high level of customer satisfaction while achieving individual and department performance objectives. Take ownership of customer concerns and work to provide appropriate solutions or connect customers with the appropriate dealership team member. Qualifications Excellent communication and interpersonal skills. Friendly, professional, and positive demeanor. Strong organizational and attention-to-detail skills. Ability to multitask and prioritize in a fast-paced environment. Comfortable making frequent outbound calls. Ability to meet daily call-volume and appointment-setting goals. Strong computer and data-entry skills. Ability to learn and utilize dealership CRM and scheduling software. Dependable and punctual with a strong work ethic. Self-motivated and able to work independently as well as part of a team. Must have a "show up and perform at your best every day" mindset. Bilingual is a plus and strongly valued as we serve a diverse customer base. Automotive dealership, BDC, call center, customer service, or appointment-setting experience is preferred, but we are willing to train the right candidate. What We Are Looking For The ideal candidate is someone who: Enjoys helping people. Has a positive attitude and professional phone presence. Is dependable and takes pride in their work. Pays close attention to details. Is comfortable working toward daily and monthly performance goals. Can stay focused and productive throughout the workday. Takes initiative rather than waiting to be told what to do. Understands that excellent customer service and strong performance go hand in hand. Is looking for a long-term opportunity with a successful dealership team. Schedule Full-Time Afternoon/Evening Rotating Weekend Position The ideal candidate must be available to work an afternoon/evening schedule with rotating weekends and maintain reliable attendance and punctuality. Compensation & Benefits Full-Time Employment Medical Insurance after 90 days Dental Insurance after 90 days 401(k) Generous Paid Time Off (PTO) Training and ongoing support Opportunity for professional growth and advancement Hourly Pay Weekly and Performance based monthly Bonus Why Join Our Team? We believe our employees are a critical part of our dealership's success. We are looking for someone who wants to contribute, grow, and make a real difference in the customer experience. If you are reliable, organized, personable, motivated, and ready to perform at a high level every day , apply today! We look forward to meeting you!

Pay:

$18.00 - $19.00 per hour

Benefits:

401(k) Dental insurance Health insurance

Experience:

BDC or Call Center :

1 year (Required) Shift availability: Night Shift (Required) Ability to

Commute:

Lawrenceville, NJ 08648 (Required)

Work Location:

In person