Bilingual Automotive Service Advisor - Spanish Required Teterboro Jeep Chrysler Dodge Ram 469 Route 46 East Little Ferry, NJ 07643

Pay:

$82,450-118,450 per year Teterboro Jeep Chrysler Dodge Ram is seeking an experienced, customer-focused Automotive Service Advisor who is fluent in English and Spanish . This is a fast-paced, customer-facing position for someone who communicates well, stays organized, follows through and understands that an excellent service experience depends on keeping customers informed throughout the repair process. Because we serve a large Spanish-speaking customer base, candidates must be able to confidently discuss vehicle concerns, recommended repairs, maintenance, pricing and completion timelines in both English and Spanish. Responsibilities Greet service customers promptly and professionally. Listen carefully to customer concerns and accurately prepare repair orders. Communicate clearly and professionally with customers in English and Spanish. Explain recommended maintenance and repairs in an understandable and honest manner. Review technician findings and multipoint inspection results with customers. Prepare estimates and obtain customer authorization before repairs are performed. Provide customers with regular updates regarding repair status, costs and completion times. Work closely with technicians, parts personnel and service management. Recommend necessary maintenance and repairs based on vehicle condition, mileage and manufacturer guidelines. Maintain complete and accurate customer, vehicle and repair-order records. Follow up with customers after service and promptly address any concerns. Build long-term customer relationships and encourage repeat business. Help the department achieve customer-satisfaction, sales and productivity goals. Follow all dealership, manufacturer and warranty procedures. Qualifications Fluency in English and Spanish is required. Previous automotive service advisor or dealership service experience is strongly preferred. Excellent customer-service, communication and problem-solving skills. Ability to explain technical information clearly and confidently. Strong sales ability while maintaining honesty and professionalism. Strong organizational skills and attention to detail. Ability to manage multiple customers and repair orders simultaneously. Comfortable working in a busy, performance-driven service department. Basic computer and dealership-management-system skills. Experience with Stellantis vehicles, Dealertrack, DealerFX or wiADVISOR is a plus. Valid driver's license and an acceptable driving record. Must be dependable, professional and available to work Saturdays as scheduled. Compensation Expected total annual earnings of $82,450-$118,450 Performance-based compensation Actual earnings will depend on experience, productivity, sales performance and customer-satisfaction results. Benefits Medical, dental and vision benefits 401(k) retirement plan Paid time off and holidays Employee vehicle-purchase and service discounts Ongoing dealership and manufacturer training Opportunities for advancement Supportive, team-oriented work environment Schedule Full-time position Day shift Saturday availability required Teterboro Jeep Chrysler Dodge Ram is an equal opportunity employer. Employment decisions are based on qualifications, merit and the needs of the business.

Pay:

$82,450.00 - $118,450.00 per year

Benefits:

401(k) Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person