Overview Join our dynamic automotive team as an Auto Service Writer, where your enthusiasm for cars and exceptional customer service skills will drive success. In this role, you will serve as the vital link between customers and our skilled technicians, ensuring a seamless experience from vehicle drop-off to completion. Your ability to communicate clearly, estimate repairs accurately, and upsell services will help maximize customer satisfaction and shop profitability. This position offers an energetic environment where your automotive knowledge and sales skills can truly shine. Responsibilities Greet customers warmly, listen carefully to their vehicle concerns, and document their needs accurately. Write detailed repair orders, including mechanical diagnostics, service recommendations, and estimated costs using estimating software. Communicate effectively with technicians regarding vehicle issues such as transmissions, brakes, suspension, tire service, shocks & struts, oil changes, air brakes, and alignments. Upsell additional services and maintenance based on customer needs while maintaining transparency and trust. Manage cash handling responsibilities and process payments efficiently. Provide clear explanations of repair procedures and costs to customers to foster confidence and satisfaction. Coordinate with the service team to ensure timely completion of repairs and maintain high levels of customer communication throughout the process. Experience Proven experience in auto service writing or dealership service departments with a strong understanding of automotive diagnostics and repairs. Familiarity with estimating software and computer-aided vehicle damage estimating tools is highly desirable. Hands-on mechanic experience or automotive repair background is preferred to better understand technical issues. Demonstrated ability in upselling services while maintaining excellent customer service skills. Experience in automotive service management or collision repair environments is a plus. Valid driver's license with a clean driving record to facilitate client communication and vehicle test drives if necessary. Strong mechanical knowledge covering vehicle maintenance, transmissions, suspension systems, tire services, shocks & struts, brake repairs, and oil changes. This role is perfect for motivated individuals eager to leverage their automotive expertise in a fast-paced, customer-focused setting. If you thrive on helping customers keep their vehicles safe and reliable while boosting sales through expert recommendations, we want to hear from you!

Pay:

$60,000.00 - $100,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person