Service Manager/Director, Service Operations Director Job Status:
Full-time, Exempt Department:
Service Job Summary:
The Service Advisor at Bomnin Automotive serves as a key point of contact between customers and the service department. This role plays a vital role in ensuring exceptional customer service experiences by effectively communicating vehicle service needs, providing accurate estimates, and coordinating service appointments.
Key Responsibilities:
Customer Interaction:
Greet and assist customers and associates professionally and courteously. Gather vehicle information, service history, and customer concerns. Schedule service appointments. Keep customers informed about the status of their vehicles and any recommended services.
Repair Order Generation:
Generate accurate repair orders. Document vehicle information, services requested, and necessary parts. Collaborate with service technicians and the parts department to facilitate repairs and parts procurement. Maintain organized repair order records.
Communication and Coordination:
Communicate effectively with the service department, parts department, and other internal teams. Coordinate workflow with technicians and service advisors for efficient service delivery. Assist with vehicle check-ins and check-outs as needed.
Quality Control:
Perform quality checks on completed work to ensure it meets dealership standards. Verify that all work performed aligns with the repair order and customer expectations. Address any discrepancies or concerns promptly.
Administrative Support:
Assist in administrative tasks related to the service department, including filing, data entry, and report generation. Maintain organized records of service appointments, repair orders, and customer information.
Requirements:
High school diploma or equivalent. Previous experience in a service advisor role is preferred. Strong computer skills and proficiency in using dealership-specific software. Detail-oriented with excellent organizational skills. Effective communication skills. Ability to work in a fast-paced dealership environment. Bilingual in English and Spanish is required. Willingness to take a Skill Evaluation Pre-Employment Assessment.
Physical Demands:
The Service Advisor should be capable of performing typical office tasks, including standing, walking, sitting, lifting, and carrying. They should have good vision, hearing, and communication skills and be able to move around the service department and customer areas as needed.
Work Environment:
The Service Advisor primarily works within the service department of Bomnin Automotive. This role involves frequent interaction with customers and various weather conditions, such as rain, heat, and cold, when interacting with customers and vehicles.
Other Duties:
Please note that this job description is not exhaustive, and other duties may be assigned as needed by the Service Manager/Director or Service Operations Director.
At-Will Employment:
Employment with Bomnin Automotive is at-will, which means either the associate or the company can terminate the employment relationship at any time, with or without cause and with or without notice.
Equal Opportunity Employer:
Bomnin Automotive is committed to providing equal employment opportunities to all associates and applicants without regard to race, religion, color, sex, national origin, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.
Job Type:
Full-time Pay:
$90,000.00 - $110,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance
