Greenwood's Hubbard Chevrolet is growing, and we're looking for a Service Business Development Coordinator to join our team! If you're an outgoing, organized, customer-focused professional who enjoys helping people and building relationships, this could be a great opportunity for you. At Greenwood's, Hubbard Can Help is more than a slogan—it's how we do business. As a Service BDC Coordinator, you'll be one of the first points of contact for our Service customers and play an important role in creating a positive experience from the first conversation through their visit. You'll help drive Service appointments and dealership business while building genuine, long-term relationships with our customers.

Service Business Development Coordinator Responsibilities:

Answer incoming Service calls and schedule customer appointments. Contact customers regarding complimentary and scheduled maintenance needs. Receive daily incoming parts special orders from Parts Manager, coordinate scheduling with Service Advisors and/or scheduling customers directly by phone, text, or email. Coordinate the dealership's DRAC (rental car) program, including scheduling, customer communication, vehicle availability, and related documentation. Follow up with customers by phone, text, and email to ensure a positive Service experience. Respond to and manage Service-related leads and customer inquiries. Work assigned leads, including OnStar, manifest, BDC alert, single-visit, and Service lead opportunities. Help identify additional opportunities to bring customers back into the dealership. Maintain accurate and up-to-date customer information in dealership systems. Assist Service Advisors by providing customer updates, information, and follow-up. Help ensure customers feel heard, valued, and taken care of throughout their Service experience. Assist with daily dealership cash-drawer counts and deposit preparation. Ask thoughtful questions, listen carefully, and find ways to create customers for life. Bring a positive, professional, and team-oriented attitude to work every day.

Service Business Development Coordinator Qualifications:

Previous dealership or automotive experience is preferred, but not required. Strong communication and customer-service skills. Excellent organization and attention to detail. Comfortable working in a fast-paced environment. Professional appearance and positive attitude. Clean driving record. Ability to successfully complete required pre-employment screening, including background, drug, and motor vehicle record checks. Most importantly, we're looking for someone who genuinely enjoys helping people. We can teach automotive—we want you to bring the right attitude, work ethic, and commitment to our customers.

What we offer:

At Greenwood's, we believe great employees deserve to be treated well.

Our benefits include:

5 day work week Employee purchase and service discounts Paid Vacation Paid Holiday Health, Dental, Vision Insurance Life, Short Term/Long Term Disability Accident/Critical Direct Deposit 401K Training and ongoing professional development Opportunities for advancement and promotion from within Why Greenwood Chevrolet? Greenwood Chevrolet has proudly served the Austintown and Hubbard communities for decades , with a commitment to customer service that has helped make us one of the Mahoning Valley's premier automotive dealerships. Our "Extra Mile" philosophy guides how we treat our customers and how we work together as a team. Greenwood's has been recognized with Chevrolet's Dealer of the Year and GM Green Dealer awards and has earned Chevrolet's Mark of Excellence recognition year after year. We're an established, growing, family-owned dealership that believes in creating a supportive workplace where employees are encouraged to take initiative, develop their skills, and build long-term careers. You'll receive comprehensive training and ongoing support, and because we believe in promoting from within , your success can open the door to greater opportunities and responsibility within the organization. If you're looking for a career—not just another job—and want to work with a team that values its customers and its people, we'd love to hear from you. Join the Greenwood's team and help us continue going the Extra Mile! Greenwood's Hubbard Chevrolet is an Equal Opportunity Employer.

Pay:

$16.00 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance

Work Location:

In person