Are you great with people, organized, comfortable with technology, and interested in the automotive repair industry? Charlie & Ray's Auto Repair in Essex, Maryland is looking for a Service Advisor / Customer Care Coordinator to join our front-office team. This is a hybrid position combining customer service, service advising, client communication, and administrative support . We're looking for someone who enjoys working with customers, can stay organized when things get busy, and is willing to jump in wherever needed to help the shop run smoothly. Automotive experience is preferred, however you do not need to be a 10-year Service Advisor. We are open to candidates with experience as a Service Advisor, Service Writer, Automotive CSR, parts professional, dealership service employee, or similar automotive customer-facing role. What You'll Do Greet customers and help guide them through the repair process Answer phones, schedule appointments, and respond to client questions Keep customers updated on the status of their vehicles Assist with repair orders, estimates, and service recommendations Review Digital Vehicle Inspections and help explain findings to clients Work with technicians and management to help keep workflow moving Use Tekmetric , texting, email, and other digital tools throughout the day Follow up with customers regarding declined repairs and future maintenance Maintain accurate customer records, repair-order notes, and documentation Assist with accounts payable, invoice and bill processing, and other administrative duties Help prepare our monthly customer appreciation treat bags Pitch in wherever needed to support the team and take care of our clients What We're Looking For Strong customer-service and communication skills Automotive repair or service experience preferred Service Advisor, Service Writer, automotive CSR, parts, or dealership experience is a plus Good computer and technology skills Strong organization and attention to detail Professional phone, text, and email communication Ability to manage several priorities at once Calm and level-headed when things get busy Dependable and willing to take ownership of responsibilities Positive, team-oriented attitude Coachable and willing to learn Someone looking for a long-term opportunity , not simply another short-term job Why Charlie & Ray's? Monday-Friday schedule — NO weekends Weekly direct-deposit payroll Health insurance 401(k) Paid time off Paid holidays Professional development and training Modern shop technology including Tekmetric and Digital Vehicle Inspections Locally owned small-business environment Opportunity to grow into additional Service Advisor responsibilities Charlie & Ray's Auto Repair has served the Essex community for decades. We are a locally owned independent repair shop that believes in taking care of our clients, supporting our team, and continuously improving how we operate. We work hard and stay busy, but we also want people who enjoy working together and take pride in doing their job well. If you're good with people, organized, comfortable around the automotive business, and looking for a place where you can learn, contribute, and grow, we'd like to hear from you.

Pay:

$20.00 - $30.00 per hour Expected hours: 42.0 - 44.0 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Automotive service: 1 year (Preferred) Customer service: 2 years (Preferred)

License/Certification:

Maryland Driver's License (Required)

Work Location:

In person