Automotive Service Advisor/Writer Southern Chevrolet Chesapeake Chesapeake, VA Job Details Full-time $3,000 - $10,000 a month 1 hour ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Equipment service recordkeeping Customer records maintenance Service writing Customer communication Automobile maintenance requirements Interpersonal skills Experience working in the automotive repair industry Attention to detail Organizational skills Technical writing Dealership experience Automotive parts and accessories knowledge Customer data entry Full Job Description Job Overview We are seeking a dedicated Automotive Service Advisor/Writer to join our dealership team. In this role, you will serve as the primary point of contact between customers and our service department, ensuring a smooth and efficient vehicle service experience. The ideal candidate will have experience in dealership service writing, excellent client communication skills, and a strong understanding of automotive service procedures. Your responsibilities will include accurately documenting customer concerns, explaining repair needs, and coordinating with technicians to deliver quality service. Responsibilities Greet customers warmly and listen attentively to understand their vehicle concerns and service needs. Communicate effectively with clients to explain repair estimates, service procedures, and vehicle status updates. Write detailed and accurate service orders, including descriptions of issues, recommended repairs, and parts needed. Coordinate with the automotive technicians to ensure timely completion of services while maintaining high-quality standards. Maintain clear documentation of all customer interactions and service activities for record-keeping purposes. Follow up with customers post-service to ensure satisfaction and address any additional questions or concerns. Stay informed about the latest automotive technologies and dealership service offerings to better assist clients. Qualifications Proven experience in automotive service writing within a dealership environment. Strong client communication skills with the ability to explain technical information clearly and professionally. Knowledge of automotive repair processes, parts, and maintenance procedures. Excellent organizational skills with attention to detail in documenting customer interactions and service details. Ability to work efficiently in a fast-paced environment while maintaining a high level of customer service. Prior experience in dealership settings is preferred but not mandatory; relevant automotive industry knowledge is essential. Join our team as an Automotive Service Advisor/Writer to deliver exceptional customer experiences while leveraging your automotive expertise!

Pay:

$3,000.00 - $10,000.00 per month

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person