A Field Service Engineer is responsible for installing, maintaining, repairing, and providing technical support for equipment or machinery at customer sites. They typically work directly with customers, troubleshooting problems, performing repairs, and ensuring that the equipment operates efficiently. They may work across various industries, such as telecommunications, manufacturing, healthcare, or IT, depending on the nature of the equipment they specialize in.
The Role Entegris is currently seeking a Field Service Engineer to join our Services team onsite at our customer location in Phoenix, AZ. We are seeking a motivated, entry-level Field Service Engineer to support our Microenvironments product line, including FOUPs, FOSBs, and reticle handling pods, at leading semiconductor customer sites. In this role, you will serve as a key on-site technical resource, ensuring product performance and quality while working directly with customers in a fast-paced manufacturing environment. You will support service activities, respond to quality alerts, perform component replacements, and proactively identify risks that could impact customer production What You'll Do Provide on-site support for FOUP, FOSB, and reticle pod systems within customer fabs Complete incoming inspections of reticle carriers when received at the customer Respond to quality alerts, field issues, and rework activities with urgency and precision Inspect, diagnose, and replace components to maintain product performance and reliability Generate and deliver detailed service reports and documentation to customers Communicate directly with customer engineering and operations teams regarding findings and corrective actions Assist in coordinating possible returns to an Entegris site for rework or investigation Collaborate with cross-functional teams and external tool vendors to investigate issues and support root cause analysis Ensure strict adherence to cleanroom protocols and quality standards What We Seek Associate's or Bachelor's degree in Mechanical Engineering , Engineering Technology, or related field Strong mechanical aptitude and troubleshooting ability Excellent attention to detail and ability to identify defects Strong communication skills with customer-facing capability Ability to interpret technical data and make quality decisions Willingness to travel approximately 10% domestically
Preferred Qualifications:
Experience in a manufacturing or production environment Cleanroom experience highly preferred Familiarity with semiconductor processes or precision mechanical systems Work Environment Work is performed at semiconductor customer sites in cleanroom environments requiring PPE and adherence to strict contamination protocols. The role involves regular interaction with customer engineering and operations teams. Why Work at Entegris Lead. Inspire. Innovate. Define Your Future. Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it's convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office. What We Offer Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals. Generous 401(K) plan with an impressive employer match Excellent health, dental and vision insurance packages to fit your needs Flexible work schedule and 11 paid holidays a year Paid time off (PTO) policy that empowers you to take the time you need to recharge Education assistance to support your learning journey Values- driven culture with colleagues that rally around People, Accountability, Creativity and Excellence Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future. At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status . #LI-RC1
