Troubleshoot daily system performance anomalies and deliver solutions to operations/maintenance teams
Assist with launches of new operational sites
Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements
Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens
Develop and maintain documentation for technical procedures
Deliver measurable system behavior improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers This role will require travel up to 15% of the time. Basic Qualifications
Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering, or an equivalent field
3+ years of technical troubleshooting or similar experience
Experience in project management Preferred Qualifications
Use of engineering project management software such as JIRA, Confluence, or other Agile tools
2+ years experience in technical troubleshooting of electromechanical, aerospace, robotics, or automotive systems.
Experience working in or supporting an operational environment.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, FL, Ruskin

129,200.00
174,800.00 USD annually USA, GA, Pooler
129,200.00
174,800.00 USD annually USA, GA, Stone Mountain
129,200.00
174,800.00 USD annually USA, MD, Sparrows Point
129,200.00
174,800.00 USD annually USA, NC, Durham
129,200.00
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Field Service Engineer, PSO, Amazon Prime Air