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Field Service Engineer - Only On W2
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Based on Iowa data
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What they do
A Field Service Engineer is responsible for installing, maintaining, repairing, and providing technical support for equipment or machinery at customer sites. They typically work directly with customers, troubleshooting problems, performing repairs, and ensuring that the equipment operates efficiently. They may work across various industries, such as telecommunications, manufacturing, healthcare, or IT, depending on the nature of the equipment they specialize in.
$106,097 / year median in Iowa
Job Description
- Provide product technical support to PV&V field teams, channel partners, customers on complex product problems while developing channel partners' technical and Customer Support capability.
- May serve as a resource to other Product Support Representatives, Engineering, and / or Quality Improvement Teams, etc.
Duties :
- Following the Problem Resolution Process, takes a lead role in troubleshooting and solving complex problems for field teams, channel partners, or customers using advanced diagnostic skills, and systems and tools to access all existing published information.
- Under the framework of established processes, takes a lead role in analyzing data from multiple sources and works through cross-functional teams to resolve technical problems on new products.
- May develop and author solutions/bulletins for complex problems that can be utilized by field teams or channel partners.
- Provide assistance in gathering identified parts needed for production intent updates.
- May travel to the field to provide problem resolution on complex problems or update machines with experimental or production intent parts. (Periodic travel is required throughout US/Canada - approx. 10-20%)
- Will consider more entry level candidates recently coming from an Ag. Tech school or similar (at market appropriate rate). Education requirement
- Minimum two-year degree in one of the following degrees or a combination of above skills and applicable work experience: Electrical Engineering Technology, Diesel Power Technology, Manufacturing Engineering Technology, Technology Management. What type of technical experience
- Strong understanding of diesel engine diagnostics including electrical and aftertreatment systems
- Must have the electrical diagnostic background
- Knowledge of Battery Electric Vehicle Systems. Software familiarity
- Microsoft office and Teams
- Will use propriety diagnostic tools/applications, so must be technically adept.