A Field Service Engineer is responsible for installing, maintaining, repairing, and providing technical support for equipment or machinery at customer sites. They typically work directly with customers, troubleshooting problems, performing repairs, and ensuring that the equipment operates efficiently. They may work across various industries, such as telecommunications, manufacturing, healthcare, or IT, depending on the nature of the equipment they specialize in.
The opportunity Join Hitachi Energy as a Field Service Engineer and become a vital part of our mission to deliver exceptional service and innovative solutions in the power systems industry. This is your chance to work with cutting-edge technology, tackle complex challenges, and make a significant impact on our customers' success. With opportunities for growth and development, you'll be part of a dynamic team that values collaboration, creativity, and excellence.
How you'll make an impact
Perform complex field service operations with strong technical skills.
Deliver outstanding services remotely or on-site, including installation, maintenance, and repairs.
Exceed customer expectations by understanding and anticipating their needs.
Troubleshoot equipment failures and proactively prevent issues.
Identify and resolve electrical or mechanical problems with minimal assistance.
Develop potential sales and business opportunities through customer knowledge.
Suggest product and process improvements to enhance operations.
Lead field service projects and provide direction and analysis.
Your background
Strong mechanical and electrical aptitudes.
Trade education and experience in Industrial Mechanic and Electrical trades.
College or university diploma/degree in a technical field (electrical or mechanical engineering) is an asset.
Over 5 years of experience in technical field service work with power/mechanical equipment.
Hands-on experience with substation construction, high voltage equipment, and electrical testing.
Proficient in MS Word, Excel, Outlook, SharePoint, and test equipment software.
Current driver's license valid in the US and ability to work in the US.
Ability to travel to the US, Canada, and Mexico.
Collaborative, solutions-oriented approach with strong communication skills.
Fluent in English.
Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
More about us
We pride ourselves on offering a holistic range of competitive benefits Io support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. For this role, depending on grade and experience. we offer the following employee benefits (subject Io the respective plan rules):
Health Care (medical, dental, vision, etc.)
Financial Wellbeing:
(Employer sponsored pension - 401(k) Program with generous company match and contribution, Life/AD&D Insurance, disability insurance)
Family Care:
Life and Family (Legal, pet, auto, home, identity theft, etc.), special needs support, and adoption assistance
Work-Life:
Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday).
Employee Engagement and Development Employee Resource Groups (depending on location), tuition reimbursement program, on-demand learning platforms.
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
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