About the

Company:

Top Tier manufactures the safest, best-selling, most compact palletizing systems in North America.

• Summary:

• The Top Tier Field Service Technician plays a crucial role in our customer service and technical support team. This position requires frequent travel (60% to 90%) across North America to perform upgrades, modifications, repairs, maintenance, troubleshooting, and provide training and support for palletizing equipment.

• Key Responsibilities:

• Ensure customer satisfaction through positive interactions.
• Accept assignments requiring both domestic and international travel, sometimes on short notice.
• Complete work to customer satisfaction and obtain necessary approvals.
• Adhere to safety guidelines and company policies.
• Assist in shop startups and technical phone support
• Communicate effectively with the Field Service Manager and team members regarding job progress and any issues.
• Problem-solve and pay attention to detail.
• Maintain confidentiality and work under pressure to meet deadlines.
• Travel safely and efficiently by air and car.
• Familiarity with motion control applications, operator interface design, and safety circuitry.

• Qualifications:

• Minimum five years of experience with large capital equipment design and operations.
• Strong mechanical aptitude with electromechanical systems experience.
• Minimum of five years of electrical troubleshooting experience, particularly with control panel wiring and sensors.
• Minimum three years of Allen Bradley PLC experience or equivalent.
• Proficiency with the MS Office suite and ERP/MRP software.

• Physical Requirements:

• Ability to lift and carry up to 50 pounds occasionally.
• Move and walk within various environments without assistance.
• Bend, stoop, twist, and squat occasionally.
• Stand or sit for extended periods.
• Full range of upper and lower body movements and manual dexterity.
• Visual acuity to ensure quality and accuracy.
• Ability to write by hand and communicate effectively by speech and hearing.

Location:

Requires travel outside the Portland, OR area

Job Type:

Full-time Pay:

$100,000.00

• $175,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Vision insurance

Experience:

Industrial Field Service:

5 years (Preferred)

Allen Bradley:

3 years (Required) hands on repairing industrial packaging machinery : 3 years (Required)

License/Certification:

Driver's License (Preferred) Ability to

Commute:

Clackamas, OR 97015 (Required) Willingness to travel: 75% (Required)

Work Location:

Hybrid remote in Clackamas, OR 97015