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Omnicell
Field Services Engineer II
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What they do
A Field Service Engineer is responsible for installing, maintaining, repairing, and providing technical support for equipment or machinery at customer sites. They typically work directly with customers, troubleshooting problems, performing repairs, and ensuring that the equipment operates efficiently. They may work across various industries, such as telecommunications, manufacturing, healthcare, or IT, depending on the nature of the equipment they specialize in.
$102,033 / year median in the U.S.
Job Description
Job Location:
remote role supporting East Pennsylvania (Scranton/Wilkes-Barre area)- What's in it for you?
- + •
Collaborate:
- Engage with healthcare professionals to optimize healthcare delivery and improve patient outcomes. +
Execute:
- Apply your mechanical skills in a dynamic and rewarding healthcare environment while interacting with healthcare professionals. +
Impact:
- Your work will help optimize healthcare delivery, directly impacting patient lives. +
Develop:
- Learn pharmacy and nursing workflows and understand how medication management systems significantly drive efficiency and reduce wasteful spending. +
Inspire:
- Opportunities for advancement and learning specialized automated or robotic products.
Field Service Engineer Level I Responsibilities and Qualifications:
- + •
Responsibilities:
- + Provide moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions. + Regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope. +
Basic Qualifications:
- + Coursework in Network Engineering, Robotics, or Electronics. + Experience working in a hospital environment. +
Preferred Qualifications:
- + Bachelor's Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.
Field Service Engineer Level II Responsibilities and Qualifications:
- + •
Responsibilities:
- + Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions. + Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope. + Provide coaching and mentoring as needed. +
Basic Qualifications:
- + Coursework in Network Engineering, Robotics, or Electronics. + Experience working in a hospital environment. +
Preferred Qualifications:
- + Bachelor's Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR + Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
- Shared Responsibilities for both
Levels:
- + Thoroughly document all service events according to Omnicell's policies and procedures. + Meet company guidelines for response time and service levels. + Escalate product bugs, malfunctions, and design issues through support channels. + Participate in various staff meetings. + Maintain service quality and customer satisfaction. + Manage parts inventory and return materials process.
- Work Conditions for both
Levels:
- + Must be able to lift 50 lbs.