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Cognizant

Field Services Engineer

Pay: Not specified

Posted: 8 weeks ago

Location: Irving, TX (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 10/2/2026

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What they do

A Field Service Engineer is responsible for installing, maintaining, repairing, and providing technical support for equipment or machinery at customer sites. They typically work directly with customers, troubleshooting problems, performing repairs, and ensuring that the equipment operates efficiently. They may work across various industries, such as telecommunications, manufacturing, healthcare, or IT, depending on the nature of the equipment they specialize in.

$102,716 / year median in Texas

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Job Description

Role:

Field Services Engineer Location:

Chicago, Illinois Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Job Responsibilities:

Participate in troubleshooting for both hardware and software issues; Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations MACDs; Hardware changes (e.

g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality; Provide onsite escorts for Third Parties Customer Location survey updates (rack elevations, current equipment, etc.); Video room support including endpoints and meeting room panels; Assisting with live events as requested by Customer Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support). Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software). Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues); Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud); Validating that conferencing systems, telepresence systems, and video conferencing suites are operational Checking networked printers and MFDs for error messages Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding) Mandatory Skills (Top 5 Keywords or skills) Skill Proficiency Years of Experience Basic Knowledge Medium Expert Windows 10/11, Laptop/Desktop/MacOS/mobile device Support, Microsoft 365, Active Directory, Printer & MFD Support 5-8 years

Yes Salary and Other Compensation:

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave

Employee Stock Purchase Plan Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.