Job Description Help for Job Description. Opens a new window. Purpose and Scope We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability. Responsibilities/ Duties - Duties and activities that constitute the performance of the job Provide service and customer support during field visits or dispatches. Tie workflow to schedule. Assist with all on-site installation, repair, maintenance, and test tasks. Time-management skills to handle appointments efficiently and stay on schedule. Attention to detail to spot issues and complete accurate service reports about the repairs. Organizational skills to keep tools and paperwork organized while in the field. Diagnose errors or technical problems and determine proper solutions. Proactively communicates job progress to field service manager and customer as needed. Able to work independently. Ability to represent the company with professionalism, tact and diplomacy. Document processes and create procedures. Follow all companys filed procedures and protocols. Cooperate with technical team and share information across the organization. Comprehend customer requirements and make appropriate recommendations/briefings. Build positive relationships with customers. Perform any other company-related tasks as required, such as Service Calls performed remotely and guiding customers through troubleshooting and resolution of issues. Other duties as assigned by supervisor or designee.

Job Title:

Field Service Technician Job Type:

Full-Time Division/ Department:

Operations Travel:

0% - 50%