Scientific Instruments, Inc. was founded in 1967 by aeronautical engineer Jack Hoey and physicist Gilbert Halverson. Coming from aerospace and Academic backgrounds, they developed the first commercially available Germanium Resistance Thermometer (GRT) and supplied these devices for use on the Apollo Lunar Program. An

ISO 9001

certified company, S cientific Instruments is involved in the design and manufacture of cryogenic temperature sensors for laboratory, industrial and medical applications. Other product areas include temperature indicators and controllers, petrochemical tank gauging systems for liquid natural gas (LNG) Storage tanks, LNG composition analyzer systems and aircraft temperature probes which are used on all Boeing and Airbus aircraft. Scientific Instruments product line reaches a global marketplace and is committed to providing the very best customer service with experienced staff and other fully trained, global representatives. Management stands behind its Quality System which supports and ensures customer requirements are met and fully satisfied. The Field Service Technician's main responsibility is to provide satisfactory customer service and commissioning on our LTD equipment as a member of the field service team. This position requires travel Domestic and Potential for International. Qualifications At least two years' experience in customer service or maintenance in an industrial environment A formal education in instrumentation, electronics, or similar technical nature focused on automated equipment would be a plus. Technically savvy to perform equipment services and installations as well as configuring and installing software . Strong computer experience. Technical aptitude, in both mechanical & electrical areas, with machine setup & control theory understanding. Ability to read and understand technical documentation, drawings, and schematics. Results-oriented, self-confident, self-motivated, takes initiative, persistent Excellent problem-solving skills, and the ability to develop and maintain effective customer relationships and collaborative business relationships. Natural customer centric orientation Presentation skills; persuasive written and verbal communication Computer skills: Microsoft office Ability to travel regularly - 75% or more domestic and international for up to three weeks at one time Ability to carry up to 50lb and Must have the ability to climb heights up to 180' as required Responsibilities Up to 75% travel to customers facilities to commission, diagnose, and repair SI LTD gauging system

INTERNATIONAL AND DOMESTIC TRAVEL REQUIRED

Travel may include weekend and overnight work as needed per the customer's production schedule Work will be mostly mechanical in nature, including rebuilds and component replacements such as bearings, gears, and some machine components. Interact with and professionally communicate with customers and SI internal departments regarding service and product issues. Understand issues and communicate them to the engineering team by means of drawings, photos, and reports. Provide remote support via phone calls, emails to other Field Service Engineers, management, engineering and the client as needed. Commission and supervise of the installation of SI LTD gauge and provide training to the end user as needed Promote the companies service and parts programs and identify additional customer care opportunities. Adhere to internal processes and implementation of field service systems to improve the efficiency and department organization. Travel within North America and internationally will be required as needed. US Passport Required Must pass background and drug screen test

Pay:

$23.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Paid training Tools provided Tuition reimbursement Vision insurance

Work Location:

In person