Join Garment Machinery Company, Inc. (GMC), a third-generation, family-owned business anchored in Needham, MA, serving all six New England states since 1939. GMC has built its reputation as a trusted commercial laundry equipment distributor and service provider for laundromats, nursing homes, hotels, and hospitals. We're now launching a new Kitchen Equipment Repair Division, and we're looking for a skilled Field Service Technician to help us build this business from the ground up — servicing commercial cooking, refrigeration, and food service equipment for the same customers who already trust GMC.

Total Compensation:

$60,000.00 - $115,000.00+ per year based on experience Field Service Technician Responsibilities

• Travel to client sites to diagnose and repair commercial kitchen equipment, including cooking, refrigeration, and food prep equipment.
• Ensure clear and accurate paperwork for all customer services.
• Coordinate with the Parts Department for precise parts identification and ordering.
• Ensure timely and professional installation of ordered parts.
• Keep the service vehicle tidy and maintain an organized inventory of parts and tools.
• Engage with manufacturers, sales reps, dealers, and customers.
• Identify service challenges, gather relevant data, and formulate effective solutions.
• Collaborate with manufacturers for equipment diagnosis when required.
• Offer top-tier service and clearly communicate service requirements to customers.
• Advocate for and suggest additional GMC services to customers as appropriate.
• Physical requirements: Role involves physical activity, including walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of an 8-hour workday. Candidates should be prepared for windshield time, which involves driving between client locations to perform service visits. Field Service Technician Qualifications
• EPA certification and a strong emphasis on safety.
• Ability to climb stairs and ladders.
• Adept at multitasking and adapting to varying tasks.
• Emphasis on customer understanding and satisfaction.
• High School diploma or GED and a valid driver's license.
• Ability to lift and carry items weighing up to 75 pounds.
• Independent worker and effective team collaborator.
• Proficiency in using hand tools.
• Demonstrated ability to complete assignments with little to no supervision.
• Previous experience in gas, electric, plumbing, and/or steam repairs is an asset.
• Minimum of 5 years of experience in commercial kitchen equipment repair (cooking, refrigeration, or food service equipment) or a related field.
• Strong organizational skills and a proactive, team-oriented mindset.
• Physical capability to undertake tasks requiring walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for up to 8 hours.

Pay:

$27.75 - $33.42 per hour

Work Location:

On the road