JOB TITLE

INSTALLATION & SERVICE

TECHNICIAN DEPARTMENT

Local Boston Amramp

REPORTS TO

Installation Manager Prior experience with power tools/equipment is required. If you're handy and can use basic hand tools, we can teach you the rest. This position requires travel time to customers homes in company-provided vehicles. Must have a flexible schedule as overtime is mandatory during peak times. Must pass CORI and background check.

OVERVIEW

The Installation & Service Technician will be primarily involved with the installation, service, and preventative maintenance of Amramp products throughout greater Massachusetts and Rhode Island. Most installations are outside the home. Technicians will work in pairs and will be paired based on need and availability. Being professional and respectful is always required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Perform installation of Amramp products. This includes but is not limited to resource allocation, customer and sub-contractor communication, expense tracking, final audit, etc. Construction sites consist of hospitals, long-term care facilities as well as private residences, etc. Install all Amramp products and systems per Amramp standards. Perform on-site troubleshoots at installation sites for the purpose of gathering all required information to plan and complete an installation. Perform on-site audits of in-progress and completed installations to ensure compliance with company standards. Interact directly with owners and staff at Hospitals, Nursing Homes, private residences, Group Homes, etc. while performing the above functions Train the end-users of the equipment on the operational aspects of the equipment sold and installed. Perform service repairs and schedule preventative maintenance as required. Maintain the company service and installation vehicle in good operating condition and cleanliness. Maintain the van inventory in an orderly fashion, at proper levels, and account for all items used in the performance of service and installation functions. Additional responsibilities as requested or required by management.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

COMPETENCIES

Identifies and resolves problems in a timely manner Able to read and interpret written information Able to deal with frequent changes, delays, or unexpected events. Is consistently at work and on time. Follows instructions, and responds to management direction Takes responsibility for own actions Commits to long hours of work when necessary to reach goals Works quickly Observe safety and security procedures Determines appropriate action beyond guidelines Reports potentially unsafe conditions Uses equipment and materials properly Stairlift installation experience is preferred but not required

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

EDUCATION, EXPERIENCE & TRAINING

High School Diploma or general education degree (GED); and 1 to 2 years of related experience and or training; preferably in building construction, mechanical, electrical, and plumbing methods.

CERTIFICATES, LICENSES OR REGISTRATIONS

OSHA 10-Hour Certification required (we will provide this training if you don't have it); OSHA 30-Hour Certification preferred, but not required. A valid U.S. Driver's License with minimal driving infractions.

COMPUTER SKILLS

Proficiency in Windows applications, Microsoft Word, Excel, and Outlook is required.

PHYSICAL DEMANDS

The employee may frequently stand, walk, climb, stoop, kneel, or crouch during the shift. Employees will be required to regularly use their hands to finger, handle, feel, and reach with hands and arms. The employee must be able to regularly lift, push, pull, and or move up to 75 lbs.

EOE/M/F/D/V

Note:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may change at any time due to reasonable accommodations or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not construed as a complete list of all responsibilities, duties, and skills required of employees in this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Type:

Full-time Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance On-the-job training Paid time off Professional development assistance Tools provided Vision insurance

License/Certification:

Driver's License (Required) Ability to

Commute:

Randolph, MA 02368 (Required)

Work Location:

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