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Ford Global Career Site

Field Service Representative

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Job Description

Field Service Representative We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. In this position... As a Field Service Representative supporting a specialty vehicle program developed in partnership with the U.S. military, you'll be the boots-on-the-ground technical expert bridging engineering, product development, and the field. You'll embed with the engineering team throughout vehicle development and modification, grow into the subject matter expert (SME) on this vehicle, and then use that expertise to shape the manuals, training, and validation activities that ensure the vehicle is ready for real-world operation and support. This is a hands-on, high-visibility role for someone who thrives on solving technical problems, documenting them clearly, and teaching others to do the same. If you love solving complex technical problems, enjoy being hands-on with next-generation vehicles, and want to shape how a brand-new specialty vehicle developed for military use is documented, trained on, and supported in the field, this Field Service Representative role offers a unique opportunity to make a visible impact from development through launch. This role will require travel within the United States to support training, technical manual writing and validation, and vehicle testing, including extended onsite support at military installations and pilot locations during the pilot phase of the program. Applicants must be able to support evening and weekend hours when required.