A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.
As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company's Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience. Key Responsibilities Coordinate, oversee, and perform restoration processes as scheduled and ensure quality control Manage the customer and client experience and overall project satisfaction Communicate clear expectations to restoration technicians and supervise their activities Thoroughly document restoration projects support the services provided Manage labor, equipment, and supply usage on assigned projects Communicate progress, problems, and important updates with internal team members. Verify all safety protocols are established and followed for workplace safety Perform daily, weekly, and monthly vehicle and equipment maintenance, as assigned. Coach and train restoration technicians Position Requirements High school diploma/GED Valid driver's license At least 1 year of experience in cleaning, restoration, or construction IICRC certification a plus, not required Skills/Physical Demands/Competencies Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics) Ability to repetitively push/pull/lift/carry objects Ability to work with/around cleaning agents Pay starts at $19•29 an hour or $45,000•$65,000 annually based on experience, with the possibility of overtime pay Each SERVPRO® Franchise is
