Field Service Technician- Business Equipment Join a Team Driven by an Exceptional Service Culture Innovative, Dynamic, Creative, Dependable, Community, Growth High-performance IT Services, Copiers & Printers, and next-generation AI and Cybersecurity solutions — everything your business needs in one place. At IS Technology, we help businesses optimize their technology through innovative document strategies, top-tier customer service, and the latest in IT and office tech. From copiers and printers to cloud solutions and managed IT, we deliver smart tools that save you time and money.

OUR MISSION

To empower businesses with technology solutions that streamline operations, boost productivity, and enable growth. We aim to be more than just a service provider — we strive to be a true technology partner, committed to understanding your unique needs and delivering solutions that make a measurable impact.

OUR VISION

To be the most trusted provider of comprehensive technology solutions in the region, known for our customer-first approach and reliability. We envision a future where every business — regardless of size — has access to powerful, easy-to-use technology that helps them succeed, adapt, and thrive in an ever-evolving digital landscape. We Employ the Brightest People, Providing Tremendous Opportunity/ Direction

WE WILL TRAIN

…Extensive on-going training program. We combine outstanding customer service with Printers, Copiers, Software Solutions, and more.

SUMMARY:

Installs, repairs, and maintains business equipment by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs installation and services a basic line of machines with limited assistance and direct supervision within assigned territory or with assigned customers. Expands knowledge of technical aspects of product line. Maintains an up-to-date file of service manuals, parts manuals, bulletins, firmware and other service literature issued to them and maintain s a working knowledge of contents. Performs logical troubleshooting of electrical and electronic circuits and assists fellow techs in this field.

REQUIREMENTS

• Maintain tool kit, supplies and accurate inventory with variances 5% or less.
• Maintain effective relationships with customers and fellow employees.
• Provide sales support as required (ex. advising sales on problems at accounts, service leads).
• Follow the policies and procedures set forth by IS Technology.
• Perform other duties as required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

LANGUAGE SKILLS

: Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively and courteously with customers.

REASONING ABILITY

: to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER KNOWLEDGE, SKILLS, ABILITIES & QUALIFICATIONS

Must be knowledgeable and capable in basic electronic circuitry to present and future products serviced. Must display interest and potential in gaining knowledge in the field of digital electronics. Willing and qualified to expand technical knowledge of product line and capable of assisting and instructing associates and other technical representatives as required. Must show proof of valid state driver's license and car insurance upon request Must have reliable transportation. Must be customer oriented and strive for 100% customer satisfaction. For internal progression to this position: Must have satisfactorily completed basic training as a technician and any advanced training required and satisfactorily demonstrated application of training skills. Must have been assigned an established territory. Should only be promoted to when performance in territory coverage, need for assistance, number of repeat calls, etc., has reached a fully acceptable level. Must have good attendance, reliability, and punctuality records. Learn more @ istechnology.com

The IS Technology Difference:

Deliver WOW Service Every Day Embrace Change Tradition of Hard Work and Customer Service Pursue Growth and Learning Open and Honest Communication Take Responsibility and Ownership Be Humble Continuous Improvement Work Hard, Play Hard. Always Do the Right Thing Foster Community Stewardship IS Technology is proud to offer its advantage package: Major Medical, Dental Insurance 401K Match Excellent on-going training and improvement of sales skill sets Positive, inspiring, and professional work environment Focus on organic growth and opportunities for advancement If you are looking for an opportunity to advance your career with a growing industry leader, please email your resume.

Job Type:

Full-time Pay:

$40,000.00 - $50,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Mechanical Ability:

2 years (Preferred)

Software Troubleshooting:

2 years (Preferred)

Reading Schematics:

2 years (Preferred)

Work Location:

On the road