A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.
Field Service Technician- East Region
Your role Are You Our Next Field Service Technician? Do you thrive on solving problems, tackling challenges under pressure, and delivering exceptional results? If so, we're looking for a Field Service Technician to join our team and make a meaningful impact! In this role, you will act as a Subject Matter Expert in the field for Atlas Copco Tools and Assembly Systems and travel to provide world class technical support onsite at our customers in your dedicated region. You will travel to customer sites to perform various tasks that could include new installations, commissioning, preventative maintenance, or calibrations on our tools and assembly systems, all while working under minimum supervision. You will also provide service coordination, cross-functional knowledge sharing, and team member support. Here's how you'll make an impact: Build strong relationships with your customers and assist with any issues that may arise
Create detailed reports and capture costs through timely administrative work
Perform hands-on troubleshooting, programming, and repairs
Reinforce the correct operation and "Best Practices" of Atlas Copco equipment to our customers
Willing and able to respond and travel to emergency field repair of Atlas Copco equipment
Coordinate your travel schedule and accommodations to visit customer sites
Interface with customers externally within your region, as well as internally within our own company. You will report directly to the Regional Team Leader and support customers in the East region. Candidates will ideally reside in North Carolina. To succeed, you will need
Ability to travel up to 60% locally and 40% nationally- this will be regionally dependent
Ability to work flexible work schedule
At least 2-3 years of experience with mechanical and electrical troubleshooting Customer service excellence and ability to communicate across all levels of an organization IT, MS Office products, and networking or wireless communication proficiency
Ability to work independently, and as part of a team
Ability to summarize technical problems and resolutions
Have an interest and passion in furthering knowledge of industrial tooling A High School Diploma or GED is required Have a valid US Driver's License
Ability to lift and carry up to 60 lbs In return, we offer At Atlas Copco, we know that work is more than just a job. Here's what we offer to keep you happy, healthy, and inspired:
Professional Development:
Opportunities for growth, training, and career advancement.
Comprehensive Benefits:
Medical, Dental, Vision, Life, and more.
Financial Security:
401(k) with up to 6% company match.
Family Support:
Paid Maternity & Paternity Leave.
Wellness Perks:
Gym, Education, and Health Reimbursements.
Rewarding Culture:
An inclusive environment that celebrates innovation, teamwork, and diversity.
Accessibility Notice:
If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis. #AIT Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.