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J.A. King

Field Service Technician

Entry-Level JobVerifiedNo experience needed

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What they do

A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.

$49,943 / year median in North Carolina

+13% projected growth

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Job Description

At Cross Company, we dont just show up for workwe show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the worlds manufacturers moving.

We operate on the principle of
Servant Leadership:
we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; youre an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.

Technician benefits:company vehicle / gas cardmonthly technician bonus planmedical benefits after 30 days of employment 401K ESOP
  • employee stock ownership plan3 weeks of
PTOJob Summary:
Scale Service Technicians
  • Level I work mostly on their own in the field to calibrate and / or repair customers industrial scales.
Candidates must have strong computer skills, be in good physical condition, enjoy solving technical problems and being part of a team. Upon completion of calibration, the service tech enters data into calibration software and creates a Certificate of Calibration for the customer. They work some overtime and weekend hours.
Essential Functions:
Maintenance, calibration and / or repair of Industrial ScalesRespond to Call Service (Emergency) to fix and repair Customers Scales calls could be during or after working hours. Must be willing to work some overtime and weekend hours may also include some overnight travel.

Consistently maintain good work attendance and productive work ethic.

Minimum Requirements /
Qualifications:
Strong mechanical, electronic and / or technical background in industrial environmentValid drivers license and clean driving history requiredClass B CDL license a plus Welding and/or Concrete knowledge is a plusStrong interpersonal and customer service skills2 Year Technical Degree preferred but not requiredMilitary service or calibration experience a plusComputer literatePerformance driven and customer focusedLocal travel, occasional overnights required
Core Competencies:
Commitment to Excellence
  • Check your workCustomer Relationship Management
  • communicate with customers to deliver better serviceMethodical Approach
  • troubleshootingTeam BuildingPhysical Demands of the
Position:
Stands greater than four hours at a timeStoops and bends below knee level 8 10 times an hourLifts and carries less than 100 pounds repetitivelyClimbs stairs more than four times in an eight hour shiftPushes / pulls objects greater than 25 poundsReaches out; Reaches overheadRepetitively uses feet to walk and to driveRepetitively uses handsGrips with hands