Service Technician I

• Scale Cross Technologies Inc.
• 4.

3 Raleigh, NC Job Details Full-time 16 hours ago Benefits Fuel card Health insurance 401(k) Paid time off Employee stock ownership plan Qualifications Computer operation Customer communication In-person customer service Company vehicle operation Driver's License Customer engagement Computer skills Full Job Description At Cross Company , we don't just show up for work—we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world's manufacturers moving. We operate on the principle of

Servant Leadership :

we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you're an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.

Technician benefits:

company vehicle / gas card monthly technician bonus plan medical benefits after 30 days of employment 401K ESOP

• employee stock ownership plan 3 weeks of

PTO Job Summary:

Scale Service Techs Level I work mostly on their own in the field to calibrate and / or repair customer's industrial scales. Candidates must have strong computer skills, be in good physical condition, enjoy solving technical problems and being part of a team. Upon completion of calibration, the service tech enters data into calibration software and creates a Certificate of Calibration for the customer. They work some overtime and weekend hours.

Essential Functions:

Maintenance, calibration and / or repair of Industrial Scales Respond to Call Service (Emergency) to fix and repair Customer's Scales

• calls could be during or after working hours. Must be willing to work some overtime and weekend hours
• may also include some overnight travel.

Consistently maintain good work attendance and productive work ethic. Minimum Requirements /

Qualifications:

Strong mechanical, electronic and / or technical background in industrial environment Valid driver's license and clean driving history required Class B CDL license a plus Welding and/or Concrete knowledge is a plus Strong interpersonal and customer service skills 2 Year Technical Degree preferred but not required Military service or calibration experience a plus Computer literate Performance driven and customer focused Local travel, occasional overnights required

Core Competencies:

Commitment to Excellence

• Check your work Customer Relationship Management
• communicate with customers to deliver better service Methodical Approach
• troubleshooting Team Building Physical Demands of the

Position:

Stands greater than four hours at a time Stoops and bends below knee level 8

• 10 times an hour Lifts and carries less than 100 pounds repetitively Climbs stairs more than four times in an eight hour shift Pushes / pulls objects greater than 25 pounds Reaches out; Reaches overhead Repetitively uses feet to walk and to drive Repetitively uses hands Grips with hands