Full Job Description Summary:

Provides technical support, and job site leadership to assure a competent, highly qualified workforce. Redeems customer commitments in a professional, high-quality, and timely manner. In addition to the responsibilities of being a technician, this role also encompasses supervisory and training duties to enhance team performance and safety.

Essential Duties and Responsibilities:

Assist field technicians with technical questions and concerns. Escalate field concerns to Tech Manager, Service Manager immediately. Assist with any parts ordering questions. Provide training on COINS system to new field technicians. Monitor and enforce adherence to company safety policies and procedures, ensuring all technicians use personal protective equipment (PPE) correctly. Encourage safe work practices and behaviors among technicians, fostering a positive safety culture within the team. Keep technical knowledge up to date regarding equipment and concepts. Problem solve to determine when equipment can be repaired or needs replacement. Read applicable manuals to stay current with new products and techniques. Directly supervise Installers/Service Representatives Trainees and Maintenance Representatives. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including training employees; planning, assigning, and directing work; input on appraising performance; addressing complaints and resolving problems. Other duties and responsibilities as assigned.

Experience:

High school diploma or equivalent Three to five years of related supervisory experience and/or training; or equivalent combination of education and experience. Competent understanding of mechanical systems. Ability to identify problems and propose cost-effective solutions. A valid state driver's license or ability to obtain one by the start of employment.

Physical Demands:

Work is mostly performed in an outdoor setting, with some tasks in an office environment. Hand-eye coordination is necessary to operate computers and various pieces of office equipment. Regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. Frequently required to stand and talk or hear, walk, sit, climb or balance, stoop, kneel, crouch, or crawl, and smell. Must be able to climb ladders and work at heights. Occasionally lift up to fifty (50) pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Normally works in outside weather conditions, near moving mechanical parts, and in high, precarious places. 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