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Field Service Technician II
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Based on New York data
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What they do
A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.
$52,986 / year median in New York
+11% projected growth
Job Description
Field Service Technician II Toshiba America Business Solutions, Inc. life insurance, paid holidays, 401(k) United States, York, Buffalo Aug 20, 2026
Description Join Toshiba America Business Solutions as a Field Service Technician II in Buffalo, NY. You'll work with industry-leading office technology while supporting customers throughout your assigned territory. From troubleshooting and repairs to installations and upgrades, you'll play a key role in keeping multifunction printers, copiers, and Managed Print Services (MPS) environments running at their best. Every day brings new opportunities to solve technical challenges, support customers and keep business-critical technology running smoothly. If you enjoy hands-on work, continuous learning, and working directly with customers, you'll have the opportunity to build your expertise across industry-leading office technology. What You'll Do Maintain, service, and repair printers, copiers, and other office technology at customer locations
Provide product training and support to customers
Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
Complete service calls based on priority while managing your schedule effectively
Maintain parts inventory, tools, and test equipment, and perform preventative maintenance
Complete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as needed
Accurately document service activities and follow safety policies and procedures
Provide guidance to less experienced technicians to support first-call efficiency What You'll Bring High School Diploma or GED
3+ years of experience in technical repair, service, installation, training, or support of copier and office equipment, Photo ID systems/software, printers, ID Badge systems, fingerprint equipment, or comparable products
Relevant education, certifications, or internships in related fields may be considered in lieu of the required experience
Intermediate computer skills and strong electro-mechanical aptitude
Ability to lift 50 lbs. and perform frequent bending, lifting, and reaching
Valid driver's license and auto insurance coverage per Toshiba policy for positions requiring the use of a personal vehicle for company business Earn Well $20.00-$22.00 hourly rate, depending on experience. Monthly Performance Based Technician Bonus up to $450 per month. Fleet vehicle and gas card. Benefits Medical, dental, and vision coverage
401(k) plan with match and company provided life insurance
Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
Generous paid holidays, vacation & sick/personal business/volunteer days
Opportunities for career growth within a global technology organization About Us Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries. At Toshiba, you'll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization. Learn More The content below is exclusively available on our careers site job description: https://careers.business.toshiba.com/ Join Our Talent Community Our Commitment to Sustainability s Archive Solutions & Services Our Office Products eBRIDGE Global Print Toshiba Office Collection Virtual Demonstration (YouTube) Client Testimonials (YouTube Playlist) Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email AccommodationRequest@tabs.toshiba.com to request an accommodation. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.